AMPM Casino - El jugador aún no ha recibido las ganancias.

On 20 February 2026 I requested a withdrawal of €1000 from my account at AMPM Casino.

As of today, 12 days later, the withdrawal is still pending. I contacted the casino by email but did not receive any reply. I also contacted live chat and was informed that I should wait for an email once the withdrawal is processed, however no timeframe was provided.

My account was verified several years ago and I have not been informed of any additional verification requirements.

I would like assistance in obtaining my withdrawal and clarification regarding the processing delay.

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Dear mprovod,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mprovod,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Karla,

Thank you for your message.

As of today, the withdrawal requested on 20 February 2026 is still pending in my AMPM Casino account and I have not received the funds. There have been no updates from the casino and the withdrawal status remains unchanged.

Please let me know if you need any additional information from my side.

Kind regards,

Miroslav

Dear mprovod, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello Karla,

Thank you for your message. Please see my answers below.

Have you made any successful withdrawals before?

Yes, I have made many successful withdrawals from AMPM Casino in the past.

Could you please confirm that you have passed the KYC verification?

Yes, I passed KYC verification several years ago and there have been no new verification requests.

Did you accumulate your winnings with or without an active bonus?

I did receive a deposit bonus when I played, however I completed all wagering requirements before requesting the withdrawal.

Did you play casino games or bet on sports?

Only casino games. There is no sports betting available on AMPM.

Communication with the casino regarding the delayed withdrawal:

I sent an email to AMPM support more than two weeks ago asking about the withdrawal processing time, but I did not receive any reply.

I also contacted live chat last week and was told they would inform the Finance Department, but I have not received the withdrawal yet and I have not been given any information about when it will be processed.

Please let me know if you need any additional information.

Kind regards,

Miroslav

Dear mprovod,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi, hadi.a@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mprovod,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Hadi