AMPM Casino - La retirada del jugador se ha retrasado.

I would like to submit a complaint regarding a delayed withdrawal at AMPM Casino.

I requested a withdrawal of €500 on 28. March, and it is still showing as pending in my account. There have been no updates or progress since the request was made.

I contacted the casino via email more than a week ago and only received a response that my wail would be forwarded. I also reached out via LiveChat, where I was informed that my request would be forwarded to the finance department for processing. However, since then, I have not received any further communication, and the withdrawal remains pending.

There are no outstanding verification requirements on my account, and I have not been asked to provide any additional documents.

I have previously experienced a similar delay with this casino, which I submitted a complaint about and I received my withdrawal then, but now it's a different withdrawal and the same situation is happening again.

I kindly ask the casino to process my withdrawal as soon as possible or provide a clear explanation for the delay.

Thank you in advance for your assistance.

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you let us know how long did your last successful withdrawal took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for your response.

Regarding your questions:

My last successful withdrawal took quite a long time as well. I previously had a withdrawal of around €1,000 which took approximately one month to be processed. However, I also had another withdrawal of around €300–€400 after that, which was processed in about one week. It seems that larger withdrawals may take longer, but in my opinion, waiting around a month is too much.

I used cryptocurrency (USDT) for this withdrawal, which is the same method I have used previously.

Yes, I passed KYC verification a long time ago and have successfully withdrawn multiple times in the past. However, I would like to note that previously (around 2 years ago), withdrawals were usually processed within a few days, not several weeks.

I did use a bonus with my deposit, but I fully completed all wagering requirements before requesting the withdrawal.

I would also like to mention that such long delays make it difficult to continue playing, as any further play would reset the withdrawal process. I have experienced this before, where I ended up losing funds while waiting. For comparison, I have had withdrawals from other casinos processed within 24 hours.

Apart from this issue, I have generally had a good experience with AmPm casino, but these delays in withdrawals are really bad.

I kindly ask for your assistance in helping to have this withdrawal processed as soon as possible, or at least to receive a clear timeframe for when it will be completed.

Thank you very much for your help.

Thank you for your response. Could you please attach a screenshot of your pending withdrawal? Additionally, if there is any relevant communication between you and the casino, could you please forward that as well? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hello Attila,

Thank you for your message.

Please find attached a screenshot of my pending withdrawal. As shown, the withdrawal of €500 requested on 28/03/2026 is still marked as "pending" in my account. If the image is not sufficiently clear, please let me know and I will be happy to send it by email.

I have also contacted the casino via email and LiveChat. In Livechat, I was informed that the request would be forwarded to the finance department, but I have not received any further updates since then.

For additional context, I have successfully completed KYC in the past and have made multiple withdrawals before using the same method (USDT).

Thank you very much for your help and assistance.

Best regards,

[Redacted]

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear mprovod,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from AMPM Casino to join this conversation and assist in addressing the complaint.

Dear AMPM Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mprovod,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Munya