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I requested a withdrawal and was told that the funds would be transferred within three working days, but sadly, nothing has happened. I fear I might have fallen victim to a scam because they didn't even ask for my account verification, claiming it is not currently required. My bank offers the possibility of freezing the amounts I deposited under the condition that I report this casino to the cybercrime prosecution. I will wait until the upcoming week, as their live chat advised me to be patient, and then I will take appropriate action.

Ζήτησα ανάληψη μου είπαν ότι σε 3 εργάσιμες ημέρες θα μπουν τα χρήματα μα δυστυχώς τίποτα, φοβάμαι ότι έπεσα θύμα απάτης γιατί δεν μου ζήτησαν καν ταυτοποίηση του λογαριασμού μου λέει ότι προς το παρόν δεν απαιτείται,με την τράπεζα μου υπάρχει η δυνατότητα δέσμευσης των ποσών που κατέθεσα με την προϋπόθεση να καταγκειλω το εν λόγω καζίνο στην δίωξη ηλεκτρονικού εγγληματος,θα περιμένω μέχρι και την βδομάδα που έρχεται διότι στην ζωντανή συνομιλία μου είπαν να κάνω υπομονή,κ μετά θα πράξω κατάλληλα.

Dear 6975421577,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Thank you very much for your reply, the issue is that the withdrawal I requested on 4-1-24 has been exceeded (the same day) to an account where the Visa MasterCard credit deposit was made, while the withdrawal request from 2-1-24 is still pending, to a MasterCard account as well I would like to inform you that I was not asked for confirmation as it is not required as the casino page says, so the aforementioned is reasonable for me to worry... Because the deadline they give in the terms I accepted does not say 14 working days but only 1-3 days, I will wait, I can't do anything else for now, but if there is no result... I will move on as advised by the bank after the deposits were accepted to the recipient, otherwise the page in question is generally very good in terms of the casino and very good betting odds.

Σάς ευχαριστώ πολύ που απαντήσατε,το θέμα είναι ότι ανάληψη που αιτηθηκα στις 4-1-24 έχει διεκπερωθει(αυθημερόν )σε λογαριασμό που έγινε η κατάθεση visa MasterCard πιστωτική ενώ παραμένει εκκρεμές το αίτημα ανάληψης από 2-1-24, σε λογαριασμο MasterCard επίσης σας αναφέρω ότι δεν μου ζητήθηκε επιβαιβαιωση καθώς δεν απαιτείται ωπος γράφει η σελίδα του καζίνο,με αποτέλεσμα τα προαναφερόμενα είναι λογικό να ανησυχώ... Διότι η προθεσμία που δίνουν στους όρους τους οποίους αποδέχθηκα δεν γράφει για 14 εργάσιμες παρά μόνο 1-3 ημέρες,θα περιμένω δεν μπορώ να κάνω κάτι άλλο προς το παρόν, εάν δεν υπάρξουν όμως αποτέλεσμα...θα κινηθώ ωπος με συμβούλεψε η τράπεζα αφού η καταθέσεις έγιναν αποδεκτές προς τον παραλήπτη,κατά τα άλλα η εν λόγω σελίδα είναι γενικά πολύ καλή σε ότι αφορά το καζίνο και πολύ καλές αποδόσεις στο στοίχημα.

Thanks for your reply.

Have you received your withdrawals since your last reply?

Please let me know about any news regarding your withdrawal requests.

The issue was resolved normally and now within the schedule given by the company.

Το θέμα λύθηκε όλα κανονικά και πλέον στο χρονοδιάγραμμα που δίνει η εταιρεία.

Dear 6975421577,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru