Update- They have now cancelled my withdrawal request 10 times. I request a withdrawal and an hr later my request is cancelled. Tried live chat, they’ve got no idea and some of them even deleted themselves from the chat when told what the problem was (I have screenshots)I followed their complaints procedure (found in the terms and conditions) to the letter. Sent the email and supporting documentation of all the cancelled withdrawal requests and emails to support, finance and the complaints department. Nothing.. no reply. Totally ignored. ABSOLUTE SCAM.
- Nothing positive to say about my experience
- Won’t pay out
- Support services are a joke
- No reply to customer support or complaint emails
- Continues to cancel my withdrawal requests without explanation