Avalon78 Casino - El jugador no puede retirar fondos de una cuenta cerrada.

No payout possible at this casino, I have only been able to deposit, they do not respond to emails in the live chat, they claim to respond but never happens, I have been waiting for an answer for years, I also registered my address which is in the Netherlands, even though I am registered in Cruks, I still let them play

geen uit betaling mogelijk bij dit casino heb aleen kunnen storten reageren niet op mails in de live chat beweren ze te reageren maar gebeurt nooit ik wacht al jaren op antwoord ook heb ik mijn address geregistreerd wat in nederland is desondanks ik in geschreven staat in cruks tog laten spelen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello C078,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Avalon78 Casino. Please allow me to ask you a few more questions before we would move forward.

• Can you log in to your account now?
• Could you please advise if your account is already verified, and if yes, since when exactly?
• Do you have any real money balance left on your casino account?

Looking forward to your answer.

Regards,

Petra

Ive completed verfifivation in may 2023

they blokked me and ignore my mails

Dear C078,

Thank you for your reply and for providing the previous details.

• Could you please clarify which refund you are referring to, and confirm whether there is currently any balance showing on your account?
• Additionally, could you advise which types of games you mainly played (e.g., slots, live casino, sports betting, etc.) and when did you play?
• What specific issue are you experiencing regarding your payouts? Please explain why you believe a payout is not possible.
• Have you received any communication from the casino concerning your account status? If so, please forward any relevant emails, screenshots, or chat transcripts. You may send the documents to petra.h@casino.guru or upload the screenshots directly to the complaint thread.

Thank you again for your cooperation. I look forward to your response.

Dear C078,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The refund of the losses ive got they where not allowed to have me as a player

Thank you for your reply and for providing the previous details, C078.

• Could you please advise which types of games you mainly played (e.g., slots, live casino, sports betting, etc.) and when you played?
• What specific issue are you experiencing regarding your payouts, and since when has this issue been occurring?
• Could you also provide any additional communication you had with the casino? This may include screenshots, emails, or chat records. You can send all the documents to: petra.h@casino.guru or post your screenshots in the thread.

Thank you again for your cooperation.

Played only slots not verfied my account it was not possible no accepting every document and my address was good from The Netherlands

Dear C078,

After a thorough review of your case, we have come to the conclusion that you have already submitted several similar complaints regarding the same issue. Since your original complaint https://casinoguru-en.com/complaints/avalon78-casino-player-s-account-closed-due-to-location was already published, investigated, and later rejected as unjustified and our company policy prohibits us from reviewing identical complaints, we must reject your current complaint. Furthermore, If a player has specific laws within their country, they are responsible to follow them.

The complaint will be now closed based on the explanation given.

Wish you best luck in the future and do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Thank you for your understanding.

Best regards,

Petra