Awintura Casino - El jugador tiene una solicitud de retiro retrasada.

I requested a withdrawal of funds in July (July 19th), even though I'm currently in a VIP category at this casino (where withdrawals are expedited). It seems to have been worse, as I've been waiting for my funds to be refunded for over a month, and the explanations have been varied: a 5-day timeframe, they're verifying the account, they have a heavy workload, etc. And today they told me there's no timeframe for processing my withdrawals, as my account is undergoing manual verification by a compliance team... meaning I could wait forever and perhaps never receive it.

As always, they say they'll get back to me soon, but they don't. I'm the one who writes to them, and last week they didn't even reply.

He solicitado retiro de fondos desde el mes de julio (19 de julio), a pesar de que actualmente me he posicionado en una categoría vip de este casino (en el que los retiros son acelerados), al parecer ha sido peor, ya que llevo más de 1 mes esperando el reintegro de mis fondos, y las explicaciones han sido diversas: plazo de 5 días, están verificando la cuenta, tienen mucha carga de trabajo, etc, y hoy me han dicho que no hay plazo para hacer efectivo mis retiros, ya que mi cuenta está en proceso de verificación manual, por un equipo de cumplimiento de normativa...o sea, podría esperar eternamente y quizás nunca me llegue.

Como siempre, dicen que prontamente se comunicarán conmigo, pero no, no lo hacen. Soy yo la que les escribo y la semana pasada ni siquiera me respondieron.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila