Awintura Casino - El reintegro del jugador se ha retrasado.

I deposited money into this casino because of the high rating they gave it. The thing is, I won and I've tried to withdraw my money and nothing happens. The balance is still in my account and the help chat is with bots... Unfortunately for me, I ended up reading countless complaints about this casino and I feel like I'm going to be scammed just like the other people who had problems with this bookmaker.

Additionally, when you request a withdrawal, they ask for your physical card details, which I find quite strange and makes me suspicious. I've played at more than 30 casinos, and this has never happened to me before...

I don't understand why they rated it that way, if there are so many complaints about the same thing.

I need help, I need my money.

Deposite dinero en este casino por la alta puntuación que le pusieron, la cosa es que gane y he intentado retirar mi dinero y no sucede nada, el saldo sigue en mi balance y el chat de ayuda es con bots... Para mi mala suerte, me metí a leer una infinidad de quejas con este casino y siento que voy a ser estafado igual que las otras personas que tuvieron problemas con esta casa de apuestas.

Además al momento de solicitar el retiro, te piden los datos de tu tarjeta física, lo cual me parece bastante extraño y me produce desconfianza. He jugado en mas de 30 casinos, y jamás me había sucedido esto...

No entiendo porque la puntuaron de tal forma, si existen muchas quejas respecto a lo mismo.

Necesito ayuda, necesito mi dinero.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Honestly, I don't have much hope for what's going to happen... just reading all the complaints from other users, I'm expecting the worst.

La verdad no tengo mucha esperanza de lo que va a suceder... ya con leer todos las quejas de otros usuarios, me espero lo peor.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru