Awintura Casino - El retiro del jugador se ha retrasado.

Yesterday, I deposited money into Awintura Casino, played and won, and made my withdrawal as required. To date, I still don't have the credit in my account. I received an email from the casino asking if I actually made the withdrawal. I'm concerned because I see this casino has many complaints precisely because it doesn't pay withdrawals.

I request urgent help

El dia de ayer deposite dinero al casino Awintura, jugue y gane, realice mi retiro como corresponde y a la fecha aun no tengo el abono en mi cuenta, recibi un correo del casino pteguntando si efectivamente yo realice el retiro. Me preocupa por que veo que este casino tiene muchos reclamos precisamente por que no abona los retiros.

Solicito ayuda urgente

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Awintura Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Please specify if you used the same withdrawal method as you used for depositing.
• Have you confirmed your withdrawal request to the casino support?
• Is your withdrawal request shown as pending in your account? Can you please share the screenshot of your withdrawal?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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Stay safe.

Natalia, I'll answer your questions.

Use the same withdrawal method as when you deposited.

Please confirm my withdrawal request to casino support.

My withdrawal appears as pending in my account.

My earnings are real money, not bonuses.

I appreciate your help

Natalia respondo a tus preguntas.

Utilize el mismo método de retiro que cuando deposite.

Confirme mi solicitud de retiro al soporte del casino.

Mi retiro aparece como pendiente en mi cuenta.

Mis ganancias corresponden a dinero real no bono.

Agradezco su ayuda

Dear player, can you please share a screenshot of your pending withdrawal request? When exactly did you submit your request?

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. That’s why we usually advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Dear Karol_carvajal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Karol_carvajal,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia