b-Bets Casino - El jugador afirma que el pago se ha retrasado.

I did a withdrawal request after wagering my deposit bonus. They instantly asked me to deliver a bank statement of my account what i used to deposit via brite.

I delivered it instantly and they sent me a message they updated my account and are checking my withdrawal. 5 days ago they sent me a message they will update me next day what is the situation of withdrawal.

Just then they absolutely stopped messaging me or answering my emails. Live chat is not in use, i send them everyday and ask they to give me info about the process, but nothing. They just spams me with offers from support email!

The kyc file upload is not working on site, because they really want to delay the process while hoping you play money back.

I wont lie if i say i have got over 30 bonus offers and other **** in a week, jut they just dont give me info about my withdrawal. I still see the withdrawal in my account. Withdrawal was taken with brite.

I need help with this situation, i am not getting any information of anything because they are not answering my emails.

I just want my money.

Dear Gambler577,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Gambler577,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Gambler577,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My acc is verified, and they paid 700€ of my accepted 1400€ withdrawal. Instantly asked why they only pay half, and they answers their terms and conditions accept it. So they said they will pay rest of my money 23.10. Money never came, i have asked from support 5 times every day where is the rest of my money, they never answers and they dont pay.

Dear Gambler577, thank you for the information.

Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

And everytime i sekd a ticket on their site (10 times already in a week) they send me some offer or ad of fast deposit methods in 15 minutes, but dont answer any of my questions. I got 1 answer and there is a screenshot of it, they say its accepted but how you manage go wrong with second payment but not with first one. Its so annoying. Please dont let this company keep mga license and never pely with them

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Gambler577,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite b-Bets Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's second installment of withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hi. Now they have blocked my email address. I have send question everyday and now for 4 days, i dont get even ticket receive confirmation, when i send them email.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Gambler577,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Authority and submit a complaint to them. The Gaming Authority has more options and tools to help players. I am sorry I could not be of more help on this occasion.

Best regards