Bananzia Casino - La retirada del jugador se ha retrasado.

They reject withdrawal requests saying the account has not been identified, they cut off my live support and do not respond to emails when I ask them exactly what the documents should be, also there is no licensing body on their page

Απορρίπτουν τα αιτήματα ανάληψης λέγοντας ότι δεν έχει ταυτοποιηθεί ο λογαριασμός,μου έκοψαν τη ζωντανή υποστήριξη και δεν απαντούν στα email όταν τους ρωτάω πως ακριβώς πρέπει να είναι τα έγγραφα,επίσης στη σελίδα τους δεν υπάρχει ο φορέας αδειοδότησης

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Dear Toni.koukots73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Do you have access to your account
• Do I understand correctly that you are currently undergoing account verification? Please post a screenshot of your account's verification page.
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Toni.koukots73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru