Bankonbet Casino - Jugador con adicción al juego incumplió la autoexclusión.

Hello althought i have informed the casino that i am dealing with gabmlinhg addiction problems i have registered a new account with the same name and telephone number without any problem.I have spent over 10000 euros and would like to receive these back if possible.

Hello prodjhectorb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bankonbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you request for self exclusion for the first time? Did the casino ever confirm your request? How long after that did you create a new account and for how long was the second one active? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello prodjhectorb,

Was your first account ever verified? Do you have any confirmation from the casino that your account was self-excluded in the past?

Dear prodjhectorb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.