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Hi, my account is fully verified. However, my withdrawals, which have been pending since March 8th, are not being processed. Further withdrawals have also been blocked in my account. I don't understand why, as I uploaded documents several weeks ago, they were accepted, and my verification is complete. I need help getting my money back.

Hi, mein Account ist vollständig verifiziert. Trotzdem werden meine Auszahlungen nicht bearbeitet die seit 08. März ausstehend sind. Weitere Auszahlungen wurden in meinem Account ebenfalls blockiert. Ich verstehe nicht wieso weil ich vor mehreren Wochen schon Dokumente hochgeladen habe, diese akzeptiert wurden und meine verifizierung abgeschlossen ist. Ich benötige bitte Hilfe an mein Geld zu kommen.

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Dear shwoopnic2004,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you made any successful withdrawals before?
• Could you please confirm the date your completed KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean