BassBet Casino - El jugador aún no ha recibido las ganancias.

Good evening

I have made withdrawal requests, a total of 3 requests (800 euros, that is, 2400 euros), one request is from 30/10, the 3 business days mentioned on the site have passed. I have contacted several times and the answer is the same that it is delayed due to load. I asked if verification is needed, they told me that it is not necessary and that the money will be in my account soon. I see that there are generally delays in payments and this prevents me from playing and having activity (VIP) as if the withdrawals are not made I will not be able to deposit again if the money is not in the account on time. Incidentally, I had withdrawn 700 euros on 29/10 and it was completed on 31/10 normally. The rest have been left pending. I have a balance in the application. Please let's look into the issue.

Καλησπέρα

Έχω κάνει αιτήματα αναλήψεων συνολικά 3 αιτήματα των (800 ευρώ δηλαδή 2400 ευρώ) το ένα αίτημα είναι από 30/10 έχουν περάσει οι 3 εργάσιμες που αναφέρει το site. Έχω επικοινωνήσει αρκετές φορές και η απάντηση είναι η ίδια ότι λόγω φόρτου καθυστερεί. Ρώτησα αν χρειάζεται επαλήθευση μου είπαν πως δεν χρειάζεται και ότι τα χρήματα θα μπουν στον λογαριασμό μου σύντομα. Βλέπω πως υπάρχουν γενικά καθυστερήσεις στις πληρωμές και αυτό εμποδίζει στο να παίξω και να έχω δραστηριότητα (VIP) καθώς αν δεν γίνουν οι αναλήψεις δεν θα μπορώ να ξανά καταθέσω αν τα χρήματα δεν μπαίνουν στην ώρα τους στον λογαριασμό. Παρεπιπτόντως είχα κάνει ανάληψη 700 ευρώ στις 29/10 και ολοκληρώθηκε στις 31/10 κανονικά. Οι υπόλοιπες έχουν μείνει σε αναμονή. Εχω υπόλοιπο μέσα στην εφαρμογή. Παρακαλώ να δούμε το ζήτημα.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Michelangelo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have not been asked for verification. I have spoken to support and they told me that it is not necessary. I have the documents for that so I asked them if they could expedite the process and they told me that it is not a verification issue but a load issue.

Δεν μου έχει ζητηθεί επαλήθευση. Έχω μιλήσει με την υποστήριξη και μου είπαν πως δεν χρειάζεται. Τα έγγραφα τα έχω για αυτό τους ρώτησα μήπως επίσπευση αυτό την διαδικασία και μου απάντησαν ότι δεν είναι θέμα επαλήθευσης αλλά φόρτου

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Michelangelo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila