BassBet Casino - El jugador no puede acceder a su cuenta.

Hello, I have €11 in my account, but I suddenly can't log in anymore. Support can't help me. The attached image shows how I can no longer log in.

Hallo, auf meinem Konto befinden sich 11 Euro, jedoch kann ich mich plötzlich nicht mehr einloggen. Der Support kann mir nicht weiterhelfen. Im Anhang sehen Sie, wie ich mich nicht mehr einloggen kann.

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Dear AK1982888,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello, there is real money in my account. I used this casino for slots and sports betting. Verification was never requested.

Hallo, auf meinem Konto befindet sich Echtgeld. Ich habe dieses Casino für Slots und Wetten benutzt. Eine Verifizierung wurde nie angefragt.

Dear AK1982888,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

I sent an email. As I said, I informed Bassbet about the problem on March 25, 2026, but received no reply. Very unprofessional.

Habe eine Email geschickt. Habe wie gesagt Bassbet am 25.03.26 über das Problem informiert, keine Antwort erhalten. Sehr unseriös.

Dear AK1982888,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear AK1982888,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BassBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear AK1982888,

Thank you for reaching out to us.

We would kindly ask you to check your emails from the 25.03 where we asked you to provide us with your bank details in order to proceed with the withdrawal of your remaining balance.

Unfortunately, we did not receive your details until now to proceed with the payment.

Please provide us with the requested details via email.

We thank you for your understanding.

Kind regards,

Bassbet Team

Dear AK1982888,

Once you have completed the necessary steps, kindly inform us.

Thank you very much for your cooperation.

Hello, Bassbet never asked me for my bank details. I have now sent Bassbet an email with my bank details and hope that they will finally transfer my money.

I will post an update here as soon as the money has been received.

Hallo, Bassbet hatte mich nie nach meinen Bankdaten gefragt. Ich habe Bassbet jetzt eine Email geschickt mit meinen Bankdaten und hoffe, dass sie mir mein Geld endlich überweisen.

Ich werde hier Info geben, sobald das Geld eingegangen ist.

I just received my money.

Ich habe mein Geld gerade erhalten.

Oh Dear AK1982888, that´s wonderful! I'm so glad to hear that your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.