Batery Casino CA - Se han reducido los límites de retiro de los jugadores.

I’ve had such a hard time withdrawing from this casino. I deposited a small amount to play with and I ended up getting lucky and winning about 200x my initial deposit. The bet organizer then went and changed my withdraw limits down to 1000 dollars every 24 hours. It’s going to take me a while to withdraw all my money. It’s unfair and crooked in my opinion to do this with no explanation on why they dropped my limits down so much. Most likely because they want me to keep playing so I can lose that money back that I won.

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Dear Bigbill,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do you currently have any pending withdrawals?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hey Kristina.

so I have made successful withdrawals yes every 24 hours they only let me withdraw 1000 dollars.

I don’t have any pending withdrawals

My verification has been successful

There were no bonuses activated.

it’s all my real money and they put a minimum withdrawal limit as soon as I won.

Thank you for your reply, Bigbill. Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Hey Kristina I’ve emailed all the appropriate info to you.

Also my balance has drastically increased as you can see in the previous comment. So hopefully we can get things rolling so I can start to withdraw again.

Hey Kristina. Hope your vacation is going well. I just want to keep you updated on what the casino is asking for I’ll send a screen shot. They want another verification which I have sent them. I know these kinds of things take time and the casino has to verify more info maybe because of such a big win.

best regards. Hope to be talking to you soon.

Hello Bigbill,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello Bigbill,

I apologize for the late response. Has there been any news since your last message, please?

Hey Kristina

no worries at all. No new news except they now just say they are reviewing my account.

Hey Kristina

no worries at all. The only thing they have said to me now is that your account is under review. They will provide you a response asap. But it’s been about 2 weeks now and haven’t heard anything.

This is my latest ask from (

just want to keep you updated on what I’ve recently sent batery.

Dear Batery Support Team,

Thank you for the update, but your message ("Your account is currently undergoing a review...") is the same generic reply l received before and still gives no specific reason, required documents list, or timeline.

My account was locked immediately after my 1,000,000 CAD win (from only a 4,000

CAD Interac deposit), despite multiple successful Interac withdrawals prior to the wIn.

I have now filed a formal complaint with AskGamblers and maintain an open case on Casino.guru. Please reply in writing within 24 hours with:

The exact reason for the review.

A complete list of any required documents and exact deadlines.

A firm maximum processing time (maximum 7 days).

Reference my previous successful Interac withdrawals. Any further generic responses or delays will be immediately reported to AskGamblers, Casino.guru, and the official Curaçao ADR.

Thank you for your urgent attention.

Dear Bigbill,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear Bigbill,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Batery Casino CA representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s account is blocked and he cannot withdraw any money?

Thank you in advance for providing the information.

Hello Martina

just a quick update. I haven’t heard anything from Batery casino for a while. I have an open complaint on askgamblers as well and Batery casino hasn’t responded back in the given timeframe on that platform. So they marked it unresolved. I’m now getting worried because I have a very large balance and would like to start getting payed. Have you been in contact with anyone from Batery casino ?

thanks.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Batery casino

I just want to say thank you for the update since this is the only real update I’ve gotten so far. Also thank you for letting me know this is being treated with high priority!

I’ll be patiently waiting for your response and hopefully we can get my account back up and operational.

Dear Batery Casino CA Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Hello Martina

Im still waiting patiently for answers on my account. My account was restricted from playing/withdrawing on March 6th/26 it is currently April 14th/26 how much more patient should I be ? I’m wondering if I should take more action on this yet? With this being such a big balance I’m worried about getting paid out. And it’s become stressful just wondering if this casino is going to let me withdraw my money! I know I’ve followed all terms and conditions set by the casino so there is no reason why this should be taking so long to get an answer. As Batery casino said they’re waiting on round and gameplay data from the provider but does that usually take this long get that information ? There rating on casino guru website is a decent rating and seems trusted with a 7.3/10 but I’m starting to think otherwise now.

thanks.

Dear Bigbill, We are actively engaging in discussions with the casino team regarding your situation. As you mentioned, I have also been informed that your account is currently undergoing a thorough review. We appreciate your understanding and patience during this time, and we will notify you as soon as we receive any updates from the casino. Thank you for your continued patience.

Thanks Martina

I do have a question. When you say you are (engaging in discussion with the casino team) is that the guru team, or are you talking with the (Batery casino) team?

Dear Bigbill,

I am a member of the Guru Team and am currently in communication with the casino representative through another channel outside of this thread. However, there are still a few aspects that remain unclear.

Thank you for your continued patience as we work through this matter.

Thanks for the update.

could you explain the aspects that are unclear ? Whatever they are maybe I can help give more information if needed.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Bigbill, We are currently discussing the issue with the casino team, and there are still a few aspects that remain unclear to us.

Thank you for being so patient.

Ok what are the aspects that remain unclear? I’m being left in the dark here?

Is the casino giving you all of the information that you’re asking for ?

I need answers to this! This has been going on for 2 months now and we’ve gotten nowhere.

Dear Bigbill,

Thank you for your continued patience!

I wanted to inform you that the casino representative stated that your case is currently under review by the appropriate team. Unfortunately, there have been no further updates available at this time, so I will be waiting for more information along with you. Thank you for your understanding.

I have not received any concrete updates, estimated completion date, or specific reasons beyond the generic "under review" response from the casino.

Given the significant amount involved and the length of time this has been unresolved (now over 2 months since the complaint was opened), I kindly request:

• An update on the current status of the mediation from your side.

• Advice on next steps, including any escalation options or additional actions I can take to help move this forward.

I remain fully available and committed to providing any further documentation or clarification needed to resolve this matter fairly and promptly. I greatly appreciate the work your team does in assisting players with these situations, especially on high-value cases, and I value your impartial mediation.

Thank you for your continued attention to this complaint. I look forward to your prompt response.

Dear Bigbill, I do understand that you feel hopeless.

However, as our standard complaint handling procedure is granting any party a certain time frame for a response, we need to allow this time to the casino. In a lot of cases an immediate response is not possible due to gathering the required information; that's why we have implemented the timeframes for a response. I have my fingers crossed the casino team will soon respond..

My fingers are crossed as well. This is a big sum of money we’re talking about here. I’ll be more patient.

Dear Bigbill, I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Thank you for letting me know, a formal complaint has been submitted to the Curaçao Gaming Authority. Should you have any news, please let me know.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.