Batery Casino - El depósito del jugador se ha retrasado.

I have deposited 10000 in casino on 11th January at 1:52 am. Amount debited from my bank account but never credited to game account. They took about one and half month to answer that amount is not received by them. After that I raised query with my bank so bank said said transaction was successful. They have even remove the query I raised for missing deposit from my casino account. I have provided all proof, payment screenshot and bank statements. Amount is still not received by bank nor in my game account . I am attaching here payment screenshot and bank statements. Hope to find a solution this time.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Batery Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits to the casino and withdrawals from the casino?
• Is your player's account verified?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I made many deposits and withdrawals, previously and after that. My account is verified. The request i created on that casino about this particular issue has been removed from my account and I was not able to trace back to it. But it was open for almost 2 months before they closed it saying money has been not received by them but as you can see in my bank statement it was successful transaction and I have never received refund for same.

Thanks for your reply.

• Do you have access to your account's deposit history? Would you be able to share a screenshot of the deposit as it appears in the casino's records?
• Have you contacted the casino support regarding the issue directly, in addition to using the ticket system?
• Would you be able to share any communication with the casino discussing the issue?

Send the information to my email tomas@casino.guru or post screenshots here.

Dear Krishna1305,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru