Batery Casino - El depósito del jugador se ha retrasado.

I have deposited 10000/- on 29th of April , after submitting transaction no it asked me if money not credited send receipt then i sent receipt but 4 days passed still no payment credited and there is no option to contact support except ticket system which only allow 1 message and you can't reply until they reply or respond. Ticket no #23027648 and in automated response their claim is that max 3days to resolve issue but 4 days passed and still no resolution.

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Dear SHIV7448,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Already 7 days passed and also i have video at time of deposit, I record these videos because I have lost around 20000/- because most of casinos denies the payment after they receives the money and blame the payment provider that they didn't receive the money now here one culprit either casino or either payment provider, casinos also told that this deposit is not made on our website so the screen record is only last option to proof that i made deposit on casino site

Thanks for your patience.

What reason for rejection have you received from the casino?

Would you be able to share the relevant communication with me?

Send it to my email at tomas@casino.guru for review.

Thanks in advance for your reply.

this is their response that we did not received payment, I also asked bank to know the status of transaction whenever I will receive response from bank i will also post here, but I am 100% sure that money is transferred to casino if payment failes it always show UPI app an error that transaction is failed immediately not even 1 minute takes but why these casinos refusing payments.

Thanks for the explanation.

Could you please share the screenshot of the payment instructions you received from the casino when attempting to make a deposit?

Have you deposited based on these payment instructions?

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear SHIV7448,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas