Batery Casino - El retiro del jugador se ha retrasado por más de 90 días.

Batery casino withdrawals pending since more than 90 days, and I still didnt get my amount and this is really causing me a lot of suffering. please help me and i'm not getting any positive updates from them and this has given a very bad experience and even after 90 days, they are saying they still working on the issue and under investigation. this is really giving me a bad opinion of the company. Please help me to get my money. attached the supporting's

withdrawal request date : 09-July-2025

amount : 30,000 INR

battery account ID: 48569958

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots from your withdrawal history showing the status of the transaction? Post screenshot here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please find the below.

Have you made any successful withdrawals from the casino in the past? : YES

Could you please confirm that you have passed the KYC verification? : YES, DONE.

Have you accumulated your winnings with the help of a bonus? : NO

Could you please share screenshots from your withdrawal history showing the status of the transaction? Post screenshot here or send the information to my email at tomas@casino.guru- attached here

Thanks for your replies and the information provided.

Could you please share a screenshot of the bank statement from July? Make sure to highlight one or more transactions that are payouts processed successfully from the casino to your bank account (16th July and 19th July). Send the information to my email at tomas@casino.guru or post screenshots here.

Dear deep_6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru