Batery Casino - El retiro del jugador se retrasa debido a problemas de verificación.

I can’t deposit , withdraw and play games I provided my kyc documents for verification but the customer is not replying me from last 20 days , customer told me they will solve my problem in 48 hours but now it’s been more than 20 days they are not replying pls help me

Dear Mannnnoj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you are unable to use your account because the verification hasn't been completed?
• Which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?
• Could you please clarify the dispute value (INR596104)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes , I’m unable to play games , deposit money and withdraw my money

i provided my kyc , bank documents in correct format and on time

but got no reply yet

yes the amount I’m having in casino is 596104

Thank you very much for your reply, Mannnnoj. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Mannnnoj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.