Batery Casino - Los depósitos de los jugadores están pendientes durante demasiado tiempo.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Batery Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits in the casino?
• Could you please share screenshots from your deposit history from your player's account showing the status of the transactions, if available?
• Could you please share payment confirmations from your bank as evidence of the transactions?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please allow me to ask you a few questions so I can better understand the situation.

Have you made any previous successful deposits in the casino? - YES I MADE EARLIER

Could you please share screenshots from your deposit history from your player's account showing the status of the transactions, if available? IN MY DEPOSIT HISTORY NOT SHOWING THIS DEPOSIT—ATTACHED ARE MY SCREENSHOTS

Could you please share payment confirmations from your bank as evidence of the transactions?

Post screenshots here or send the information to my email at tomas@casino.guru

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you suresh_6 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Batery Casino for their help in resolving this complaint. We would like to know what the issue is with the deposit and what we can do to help the player receive their funds.

Thank you!

Hello! 

We're very sorry to hear that you are facing this challenge. 

We understand that problems with transactions could be very frustrating to overcome as they can be delayed, and processing times may increase due to factors beyond our control. However, please do not worry, ensuring a secure, fair, and engaging gaming experience is our top priority. 

As we check, we can see that your tasks number 19287985 and 18317841 about the disputed transaction is already in process by our administration and is regularly being updated. We encourage you to kindly continue the correspondence about this task in the request, as Administration has the authority to solve them. 

Best regards,

Batery

Thank you for the update Batery Casino representative.

Dear suresh_6, please get in touch with the casino administrator keep us informed about any new developments. Thank you in advance!

as of now there is no update and waiting for my money to be credited, kindly get in touch with them to add my money

thanks

Dear suresh_6,

As per the deposit of 30 000 rs, we are still working on this issue and will provide a reply as soon as possible in your dedicated request 18317841.

As per the deposit of 47 000, according to our investigation the payment with the provided details was not received on the provider's side.

We recommend contacting your bank for further information.

Best regards,

Batery.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear suresh_6,

Regarding the deposit of Rs. 30,000, unfortunately we are still working on this issue and will provide a response as soon as we get a reply from our provider. Please wait for a reply in your dedicated request number 18317841.

As for the Rs. 47,000 deposit, our investigation indicates that the payment with the provided details was not received on the provider's end.

We recommend reaching out to your bank for further assistance and providing us with its response.

Best regards,

Batery.

Dear suresh_6,

We're very sorry to hear that you are facing this challenge. 

We understand that problems with transactions could be very frustrating to overcome as they can be delayed, and processing times may increase due to factors beyond our control. However, please do not worry, ensuring a secure, fair, and engaging gaming experience is our top priority. 

Unfortunately, specified issue is still being worked on. Please accept our apologies for the delay. We will provide a solution as soon as possible.

Best regards,

Batery.

Dear all,

The reply regarding this case has been provided. We are actively working on the issue but unfortunately have not been able to resolve it yet.

Dear Peter,

Please clarify if there is any specific or additional information we need to provide on this case?

Best regards,

Batery.

Dear Batery Casino representative, I would appreciate if you could keep us updated about the process of resolving the issue, and also if you can provide any evidence that the deposit of Rs. 47,000 was not received on the provider's end. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear suresh_6,

Did you contacted your bank for a refund of 47 000 rs deposit? If yes, then please provide us with their response in PDF so we can use it for additional checks.

Best regards,

Batery.

Dear suresh_6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru