BC.Game Casino - El depósito del jugador está retrasado.

Sir i was deposit 8,50,000 in bc game but my deposit is 3 merchant processing complete but money not add in my game wallet so please I request you help me

Dear Bhat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Sir i was already contacted customer team but he asked me your deposit not arrived in merchant

Dear Bhat,

Would it be possible to forward an official AstroPay statement or a screenshot of the transaction directly from AstroPay as the current one does not seem legit.

Please send it to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear Bhat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.