BC.Game Casino - El depósito del jugador está retrasado.

My money is not credited in my game account please help me to add that money.this help so use full to me that I got my money.they consider as money is not credited to platform. You can check the upload proof.

Dear andhaalevishal35,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted your bank or e-wallet provider regarding the issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

Thanks both parties for your reply.

Dear andhaalevishal35,

Please let me know whether you were able to submit the necessary proof to the casino and whether you were credited your deposit to your casino balance.

Dear andhaalevishal35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of andhaalevishal35. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear andhaalevishal35,

thanks for the provided evidence.

• Do I understand correctly that your deposit wasn't returned to your bank account or appeared in your casino balance?

Please let me know.

It not be came to my bank account return it sended to casino sir

Dear andhaalevishal35,

Have you provided the casino with the proof promptly for the casino to investigate?

Please note the casino's policy regarding the issue:

28.1. For any issues or disputes arising out of any fiat transactions on Our Site, you must formally report and submit such issues or disputes to BC.Game within 30 calendar days from the date of the transaction(s) in question.

28.2. For any issues or disputes received by BC.Game exceeding 30 calendar days from the date of such transaction(s), We will not accept them for resolution and such transaction(s) are ineligible for us to resolve.

28.3. Any attempts to circumvent this rule by raising your issue or dispute in relation to the fiat transaction(s) beyond the 30 calendar days period on a public complaint forum of any website, whether online or otherwise, will not change this.

28.4. BC.GAME will not be able to assist any issues or disputes submitted beyond the stipulated timeframe. There are no exceptions to this rule.

Dear andhaalevishal35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have sended the proof but casino not giving my money this is all fraud

Dear andhaalevishal35,

Despite saying you would provide documents and reopening the complaint twice, no documents were received from you. As a result, the complaint will be closed for insufficient evidence. Sadly we are unable to help without your active participation. Due to the significant time that has passed since the incident, the casino will refuse to help either.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.