BC.Game Casino - El depósito del jugador no ha sido acreditado.

Hello, 

I sent money on the 4th of February, the sum of 500,000 thousand nairas to BC.Game. 

I was debited successfully but the amount was not credited to my account, I contacted my bank and was told the money was sent successfully, I also got in touch with the merchant bank who told me the money was successfully deposited into the provided merchant account, 

I speak to customer care every day and get the same response every time about it. 

Please I need your help to recover this money from them, I have attached a few documents, when my bank did their investigation and the verdict was the beneficiary bank was well funded

Dear Crespo147,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello thank you, my payment provider has investigated and came to me with a response that the money was successfully deposited in the beneficiary account , , it says the beneficiary has recieved the money, I made contact with the merchant bank who told me the money was credited into the merchant account

Dear Crespo147,

Be sure to forward the payment confirmation to the casino as soon as possible by e-mail and let us know their response.

Keep in mind that locating lost deposits may take up to a month.

Awaiting your response.

Regards,

Nick

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

Dear Crespo147,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.