BC.Game Casino - El depósito del jugador se anuló después de la cancelación del bono.

I registered at the casino almost half a year ago, immediately made a deposit of 300 usdt, the money came into my account with some kind of bonus, which I did not agree with, I cancelled it and the casino wrote off all the money from the account, even what I deposited, I contacted the TP but there is still no result, as a result, I simply deposited 300 usdt into the office AND DID NOT MAKE A SINGLE BET! but the casino simply wrote them off from me

я зарегестрировался в казино уже почти полгода назад ,сразу же сделал депозит на 300 юсдт ,деньги мне на счет поступили с каким то бонусом ,с которым я не соглашался , я его отменил и казино списало вообще все деньги со счет а,даже то что я внес ,в тп обращался но результата так и нет , по итогу я просто внес в контору 300 юсдт И НЕ СДЕЛАЛ НИ ОДНОЙ СТАВКИ! но казино у меня просто списало их

Dear fre3r4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better assist you, could you please provide more details by answering the following questions?

• Can you please confirm the date when you made the deposit of 300 USDT?
• What type of bonus was applied to your account that you did not agree with?
• What specific actions or communications did you have with the casino’s support team regarding this issue?
• Have you received any notification or warning that your balance will be voided once you cancel the bonus?
• Have you played any games while your bonus was active?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please forward me all the communication between you and the casino regarding the cancellation of the bonus at veronika.f@casino.guru.

Also, kindly send me a screenshot of your deposit history and bonus history from your casino profile. Thank you for your cooperation.

I can't send you anything that you're asking for, since the deposit history and other history are saved for 60 days, and then it's deleted.

я не смогу вам присалить ничего из того что вы просите так как история депозитов и прочая история сохраняется в течении 60 дней ,а потом оно удаляется ,

Thank you very much, fre3r4, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you fre3r4 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BC.Game Casino for their help in resolving this complaint. We would like to know why was the player's deposit confiscated and what can we do to help resolve this issue.

Thank you!

Thank you for the update BC.Game Casino representative.

Dear fre3r4, let us know if this resolves your issue or if you require any further assistance. Thank you in advance for your confirmation!

Now I can't even log into my account, it asks for the code that they send me by email, but there is no code there! They don't send the letter and I can't log into my account at all and use their code! What's going on, bc game? Why won't you let me into my account?

я теперь вообще в свой аккаунт зайти не могу ,просит код который они отправляют мне на почту ,а кода там нет! письмо не присылают и я вообще не могу войти в свой аккаунт ,и применить их код! что происходит бц гейм? почему вы не пускаете меня в мой акканут

Hello,

Have you checked the spam folder and updates folder as sometimes emails don't land directly in the inbox. Let us know if you are still facing the issue.

Best Regards

BC.GAME

The spam folder is empty and the letters still haven't arrived for the second week! Turn off my email confirmation!

папка спам пустая и письма до сих пор не приходят на почут уже вторую неделю!отключите мне подтверждение по почте!

the second week since you gave me a promo code and immediately made me log in through the confirmation code that you allegedly sent to the mail I CAN'T LOG INTO MY ACCOUNT! are you doing this on purpose?

вторую неделю как вы выдали мне промокод и сразу же сделали мне вход через подтверждение кода которые вы якобы выслали на почту Я НЕ МОГУ ВОЙТИ В СВОЙ АККАУНТ! вы специально это делаете?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear fre3r4, I got in contact with the casino representative and was told there are no restrictions on your account. Can you let us know which email you used to register at the casino? I will make your response private so it's only visible to the involved parties. Thank you for your cooperation!

Dear fre3r4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear fre3r4, the casino representative has looked into the issue but wasn't able to find any indication of it on their end. Would it be possible to share any screenshots of the issue you're facing so it can be reviewed further? Thank you in advance for your cooperation!

Dear fre3r4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru