BC.Game Casino - El depósito del jugador se ha retrasado.

Dear Player,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of BC.Game Casino, and this is what I found:

28. FIAT Deposit Issues or Disputes

28.1. For any issues or disputes arising out of any fiat transactions on Our Site, you must formally report and submit such issues or disputes to BC.Game within 30 calendar days from the date of the transaction(s) in question.

28.2. For any issues or disputes received by BC.Game exceeding 30 calendar days from the date of such transaction(s), We will not accept them for resolution and such transaction(s) are ineligible for us to resolve.

28.3. Any attempts to circumvent this rule by raising your issue or dispute in relation to the fiat transaction(s) beyond the 30 calendar days period on a public complaint forum of any website, whether online or otherwise, will not change this.

28.4. BC.GAME will not be able to assist any issues or disputes submitted beyond the stipulated timeframe. There are no exceptions to this rule.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted the casino on Discord, where they have a dedicated support channel for fiat deposit issues?
• Has the casino customer support suggested any specific documents needed to track and credit your deposit?
• Have you successfully made any previous deposits to this casino?

I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Casino.Guru

sir yes I have raised so many complain in casino and i have given payment screenshoot and also given my bank statment also and sir i am sorry to inform i have 2 deposit which is in processing i dont know which order id i paid please check i asked BC also they doesnt give proper answerand i have complaied in both order id

1 order id : F-1832307002517467956

2 order id : F-1832322051068617735

sir these both are also in same account i raised in both but both are in processing please help me sir

sir i can given all proof

UPI Ref no:614159248880

sir please help me i really dont know which one order id i have paid but both are 1500 u please check and cancle one and credit one in my id for which i have paid

sir please do anything fast after 30 days my payment will be consider as faild then my amount will be waste

Thanks for your reply.

Could you please share with me your communication with the casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

sir please check your email i sent my account statement and payment proof screenshot

Thanks for your reply.

Unfortunately, without any provided communication between you and support, we can't proceed with the complaint.

Kindly contact the casino support, and if you aren't able to reach a resolution, forward the transcript of the communication to me.

My email is tomas@casino.guru

Hi,

Please provide the documents mentioned below so we can assist you. Please email all the proofs mentioned below to panda@bcgame.com. Please also mention the link to this complaint for verification.

(PLEASE NOTE: IF YOU HAVE MULTIPLE TRANSACTIONS, YOU MUST SEND A SEPARATE EMAIL FOR EACH TRANSACTION WITH ONLY THAT TRANSACTION’S DOCUMENTS ATTACHED.)

* Order number (available at bcgame deposit records)

* Successful payment receipt (the upi/imps transaction slip)

* Bank statement from the transaction date to today (Bank statement from where the money is debited not the wallets like paytm/googlepay etc.)

* And a video proof. (Video from where the money is debited not the wallets like paytm/googlepay etc.)

Please follow the guidelines for video proof, as mentioned below.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

PLEASE NOTE: If the user fails to provide the correct proofs requested above within 30 days of the transaction we will not be able to assist further)

Best Regards

PANDA - BC.GAME

Dear arjun209003,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru