BC.Game Casino - El jugador afirma que su cuenta ha sido bloqueada y que sus fondos han sido confiscados.

BC.Game Casino Accused of Scamming Users

BC.Game, an online crypto casino operated by Twocent Technology Limited and claiming to be licensed in Anjouan, Comoros, has recently faced allegations of scamming its players. A growing number of users have reported sudden account restrictions and withheld withdrawals without clear explanations, raising serious concerns about the platform’s integrity.

My Personal Case

I personally experienced what I now consider to be a scam. After depositing and playing normally on BC.Game, I decided to withdraw my balance in USDT (Tether). The withdrawal was submitted successfully, and I expected it to be processed within the normal timeframe stated by the casino.

However, after initiating the withdrawal:

• I was told that withdrawals are processed in a queue and may take time.
• Shortly after, my account was suddenly locked despite being fully verified.
• The support team claimed that I had violated their Terms and Conditions, but they refused to provide evidence or specific details.
• While my deposits had always been accepted without issue, the moment I attempted to withdraw, my account was blocked and my funds confiscated.

Support Responses

The customer support chat offered little help. Instead of resolving the issue, they repeated vague statements about "violating rules" and "protecting the integrity of the platform." When I asked what exact rule I had broken, no explanation was given.

Effectively, my withdrawal was denied, my account was disabled, and my funds were stolen.

Why This Is a Scam

• Deposits are accepted instantly, but withdrawals are blocked without proof of wrongdoing.
• Accusations of "violating Terms and Conditions" are used as an excuse to confiscate player balances.
• Support fails to provide transparency or evidence, leaving players powerless.
• The company hides behind offshore registration in Belize and a questionable license from Anjouan.

Conclusion

BC.Game presents itself as a licensed, transparent, and fair crypto casino. However, my experience proves otherwise. By locking accounts and withholding legitimate withdrawals, BC.Game operates no differently than a scam website.

Players are strongly advised to avoid depositing funds into this platform, as your money may never be returned once you try to withdraw.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Did you ask the casino to explain specifically what rule you allegedly violated? If so, did they respond with any details or just general statements?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player, I kindly remind you that you have not yet answered the questions I previously asked, which are necessary for us to understand the situation fully and proceed with your complaint.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru