BC.Game Casino - El jugador no puede acceder a su cuenta.

unable to login cos i lost my authenticator app,can i get a OPT on my email or through SMS pls,i have both so i can login

Dear nathanielscott200314,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with logging into your account.

To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• When was the last time you successfully logged into your account?
• Have you tried recovering your authenticator app? If so, what steps did you take?
• Could you please specify what you mean by saying that you lost your authenticator app?
• Have you contacted the casino customer support regarding this issue? If so, what was their recommendation?
• Is your account verified, and have you previously set up any backup recovery options?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Hello,

To get the 2FA removed, you can email us at recovery@bcgame.com and support@bc.game, and our email team will assist you with this.

Best Regards

BC.GAME

Dear nathanielscott200314,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.