BC.Game Casino - El jugador no puede retirar las ganancias debido a problemas de verificación de cuenta.

i wagered the bonus account and won all and then i wasn't able to withdraw it because of not having advanced verification done , i applied for it with proper documents with address on it and they kept rejecting it , their live support is only ai bot response which says we are busy always.

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Dear akash777, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about verification and withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

How long have you been a player at this casino, please?

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

i have been playing at bc.game for a year and 3 months..

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice in BC.Game Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. I wish I could be of more help. The casino can reopen this complaint anytime..

Katarina

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Comments from the Casino:

Dear akash777,

We have noted your feedback regarding the KYC rejection and the withdrawal restriction. To help us investigate and escalate this for a final review, please provide your User ID (UID). Additionally, if you have already contacted recovery@bcgame.com, please provide the email address you used so we can trace your records and provide a final update.

Best regards,

BC.GAME Support Team

Hello,

Thank you to the casino for getting back to us and for your willingness to further review this matter.

Dear akash777,

Please follow the casino’s instructions and provide your User ID (UID). If you have already contacted their support team, kindly share the email address you used so they can locate your records and proceed with the investigation.

I would also like to inform both parties that I have taken over this complaint, as Katarina is no longer working for Casino Guru.

Thank you both for your cooperation.

Dear akash777,

Your information has been transferred to the mailing list. Please check your email in the near future.

Dear akash777,

I hope you are doing well.

I would like to ask if there have been any developments in your case since the casino’s last response. Have you received any updates or further instructions via email from their team?

Please let me know so we can proceed accordingly.

Thank you very much in advance.

Dear akash777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru