BC.Game Casino - El jugador no puede retirar sus ganancias.

I received 105000 as a tip and tried to withdraw after 100% digestion, but I was told that I did not have withdrawal authority, so I could not withdraw.

Support has not responded at all and I am in trouble.

チップで105000もらって等倍消化後出金を試みましたが、withdraw権限がないとのことで、出金も出来ません。

サポートは全然返信もないですし困っています。

Dear ANA-26,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Were your winnings confiscated by the casino or are you simply unable to make a withdrawal request?

I will be waiting for your reply patiently.

Best regards,

Kristina

Thank you for your reply.

You can play with the remaining money instead of forfeiting it.

You just can't withdraw.

ご返信ありがとうございます。

没収ではなく、残金でプレイすることはできます。

出金ができないだけです。

It's an addition.

BCGAME requested additional KYC.

I passed KYC, but I was contacted to submit the last video, so I submitted it, but the contact was cut off for 3 days.

追加です。

BCGAMEより追加でKYCを求められました。

KYCは通過したけども、最後動画を提出してくださいと連絡が来ましたので提出しましたが、3日連絡が途切れました。

Thank you for your reply, ANA-26. It can take a few days to complete the verification process. I would recommend that we give the casino at least one more week to review the video you sent. I will keep this complaint open and if there is no development by the end of this time frame, we will intervene. Please inform us about any further developments.

Dear ANA-26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.