BC.Game Casino - El retiro del jugador se ha retrasado.

I have not received payment of rupees 10534 in my account yet, please disburse the said pending amount in my account Order Details:

Withdraw Amount: 10534 INR

Order ID: F-1833080288311194146

Status: Success

Fee: 466 INR

Created Time: 25/05/2025, 13:56:30 please help me for justice I could not recieved of this amount I have been already submitted all my transaction proofs and the formet of pdf and video recording.

Dear Player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Costumer Support are sended me a screenshot of payment but the screenshot is totally fake and system generated screenshot. I have not received the payment of rupees 10534 in my mentioned bank account. 7 days have been passed now please justice for me and help me for this transaction as soon as possible 🙏 thank you

Sir 12 days have been passed but the payment not credited in my bank account now please I hope casino guru helps me for justice this transaction as soon as possible bc game is one of most fraud in the world they are generating a screenshot of payment edited and sending our costumers of fake withdrawal slips..... Now please justice for me

Thanks for your reply.

Could you please share your communication with the casino regarding the payout with me? Share screenshots, emails, or chat transcripts with me.

Could you please share the payout confirmation you received from the casino with me as well?

My email is tomas@casino.guru

Looking forward to your reply.

Dear Ylwqdfontucc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru