BC.Game Casino - El retiro del jugador se retrasa sin explicación.

I don't live in Thailand. I live in Vietnam. I can't connect guru without using a VPN, so I turned on the VPN and connected here, and it says I live in Thailand

anyway

I signed up for bc.game 7 days ago.

After signing up, I deposited about $35,000 in USDT.

And I went to Evolution, a private blackjack table, and won about $100,000 with just 9 bets. 

After winning, I applied for a withdrawal, but it was suddenly canceled. With this msg "The third-party game platform is reviewing the game results, your withdraw and tip permission have been suspended, please wait patiently. If you have any questions, pleasecontact us."

When I asked for an explanation, they said to wait 24 hours on the first day, 24 hours on the second day, 24 hours on the third day, 4 hours on the fourth day, and 2 hours on the fourth day. now 7days , they just said to wait. Are you kidding me?

Does this make sense? What else do you need to check? I only signed up and made only 9bets !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!, but when I asked the supporters to explain the reason, saying that it was just a core department matter, they said they couldn't tell me the reason.

I said that I couldn't wait like this every day, suffering like this, and asked them to tell me the exact time if it took a long time to check 9 bets, but they just said to wait. I finished all kyc and everyone said it was over. Please don't mention kyc. I have the email saying it's over and the conversation log with the counselor. Please don't waste time with this.

I sent an email to bc.game about this, but I didn't get a single reply.

I don't want to bother the counselors 24 hours a day, but bc.game doesn't reply to my emails and there's no one else I can contact, so I'm posting here because it's painful. No one even explained to me in an email about my withdrawal being blocked, so how can I just sit there and wait? Please help me. I have all the records with the counselors in text/capture format. My betting history is only 9.

I only played Evolution Private Blackjack, but according to the supporters, Evolution is investigating that game. Does that make sense? Why evolution investigating my account its account frombc.game!!!! i cant understand

Then they said now the core department is investigating. What are they investigating? They don't even tell me what they're investigating and just tell me to wait.

I'm really suffering. Now they just give parrot-like answers, same words, same answers. Please. Can someone help me?

Dear edhrg0123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the casino restricted your account? Can you log in?
• Could you please share with me your communication with the casino to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

@tomas. I sent you mail.

@tomas i sent you mail today conversation with bc.game

Already 2week they just keep saying

Wait without any reason

Hello,

As I can check, the withdrawal was locked for the provider game review, and it was already back to normal upon the completion of the review by the provider. Let us know if there is anything else we can assist you with?

Best Regards

Panda - BC.GAME

Dear edhrg0123,

Does the issue persist or may we consider the issue resolved?

Dear edhrg0123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.