BC.Game Casino JP - El retiro del jugador se retrasa debido al problema KYC.

I can't withdraw money from BCgame.

I was asked to provide KYC and submitted it, but my application was not accepted and I was told that I had been placed on application restrictions and that they would not accept reapplications. As a result, I have been unable to complete KYC and have not been able to withdraw any money.

I have requested a re-application of KYC, but they are not responding.

BCgameで出金ができません。

KYCを求められ提出しましたがうまく申請を受けいれて貰えず、申請制限にかかってしまい再申請は受け付けてないといわれ、KYCが完了できず出金がずっとできない状態です。

KYCの再申請を依頼してますがなかなか対応してくれません。

Dear mnof,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you’re having with your KYC verification and withdrawal at BC.Game.

To help us look into this matter, could you please clarify a few things:

• Did the casino explain why your KYC application was rejected and why you are not allowed to reapply?
• Have you ever completed KYC successfully at BC.Game before, or was this your first attempt?
• Could you please forward any emails or screenshots of the messages you received from the casino about your KYC and withdrawal attempts? You can send them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

-Did the casino explain why my KYC application was rejected and why I wouldn't be allowed to reapply?

A. The casino has not provided any explanation.

· Have you successfully completed KYC with BC.Game before or is this your first attempt?

A: I have completed it successfully. It's not the first time I've tried.

- Could you please forward me screenshots of any emails or messages you received from the casino regarding KYC and withdrawal?

A I will send you an email from.

・カジノは、KYC 申請が拒否された理由と再申請が許可されない理由を説明しましたか?

A.カジノからは説明が一切ないです。

・これまでに BC.Game で KYC を正常に完了したことがありますか、それともこれが初めての試みですか?

A.正常に完了したことあります。試みは初めてじゃないです。

・KYCや出金に関してカジノから受け取ったメールやメッセージのスクリーンショットを転送していただけますか？ petronela.k@casino.guru 

A.player2.stake@gmail.comからメール送ります。

I have sent you two emails. I have attached screenshots of the messages exchanged with the casino site regarding KYC and withdrawal. Please check them.

player2.stake@gmail.comから2通メールを送りました。KYCや出金に関してカジノサイトとのメッセージのやり取りのスクシを添付して送ってます。ご確認よろしくお願いします。

Thank you very much, mnof, for providing all the necessary information. I will now transfer your complaint to my colleague, Martina (martina.b@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear mnof,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BC.Game Casino JP representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player has not been yet verified?

Thank you in advance for providing the information.

Hello,

Unfortunately, we are unable to assist the user due to a breach of our terms and conditions. The user has more than 5 accounts on our site. I have sent more info via email to Martina regarding this case.

Best Regards

BC.GAME

Dear mnof, We are currently discussing the issue with the casino team, and there are still a few aspects that remain unclear to us.

Thank you for being so patient.

Greetings, everyone,

Thank you, BC.Game Casino, for providing the necessary information and supporting evidence regarding this case.

Dear mnof,

After a thorough review, we regret to inform you that your case must be rejected. The evidence provided clearly indicates a violation of the casino’s terms and conditions, specifically involving the creation of multiple accounts to gain an unfair advantage.

Please understand that such actions are taken very seriously and cannot be supported under any circumstances.

Thank you for your understanding.

Respectfully,

Martina