BC.Game Casino - La cuenta del jugador fue bloqueada.

I sign up. At this casino Start playing. .1st withdrawal. They log me out and sad account at risk.

i try contact support ,they. Sad for me to. Send email and wait up to 7 day. Its been almost 2 week and I haven’t hear from them.

Dear 1impolga1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I better understand the situation.

Could you please advise if your account was fully verified? Are there any pending withdrawals on your account? Did you use any bonuses in the casino? Which games did you play in the casino? (slots, live games, multiplayer)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi Tomas

i. Only played. Bc original games

i did get a couple bonus of about $0.2 each but i didn’t win anything.

after i made the deposit. I won like $15

and i try withdrawal 10.000Sat coin.

after that I wasn’t able to log in anymore, a message comes up say g verify account.

i did verify my email. And sent a copy of my id.

Did the casino inform you via email or via chat in more detail about the limitations imposed on your casino account? Please share any relevant communication between you and the casino and forward it to my email at tomas@casino.guru Alternatively post it here.

Dear 1impolga1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.