BC.Game Casino - La cuenta del jugador fue bloqueada.

I withdraw a money from bc game site after that i m unable to login my account I do many emails many chats but they not open my account they cheat my money please help me to recover

Dear Ayky2129,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked? How did you learn about your account being blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I don't take any bonus I just play normal I have 20$ something balance in my account

Thanks for the reply, Ayky2129.

I will need a more detailed description of your gameplay.

Were you a new player in the casino? Which games did you play? Did the casino inform you your account was blocked?

I'll await your reply.

Dear Ayky2129,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.