BC.Game Casino - La cuenta del jugador ha sido bloqueada.

Hello,

This casino banned me saying I used myself as an affiliate which is simply not true. The amount in dispute is not entered correctly because I do not know the remuneration at the moment because the account is blocked. This has never been properly checked and is simply not true, I assume they just want to save money.

Warm greetings

Hallo,

Dieses Casino hat mich gesperrt und behauptet ich hätte mich selber als Affiliate benutzt, was einfach nicht stimmt. Der Streitwert ist nicht richtig eingetragen da ich die Vergütung im moment nicht kenne da der Account gesperrt ist. Dies wurde nie sauber geprüft und stimmt halt einfach nicht, ich bin der Vermutung sie wollen einfach Geld sparen.

Liebe Grüße

Dear nicvin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear nicvin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.