BC.Game Casino - La cuenta del jugador ha sido cerrada.

Good afternoon, this company closed my account, saying that I placed some bets that were incorrect at their discretion, and blocked my money, I want to get my deposits back.

They accepted all my documents and approved verification, but when after another deposit I won a bet, I wanted to withdraw, they closed my withdrawal, I asked in the chat what was the matter, they simply closed my account and said that I placed some unauthorized bets, I want to return my deposits from this company

Добрый день, мне данная компания закрыла счет, ответив что я ставил какието неправильные по их усмотрению ставки, и заблокировали мне мои деньги, хочу получить свои депозиты назад.

У меня приняли все документы и одобрили верификацию, но когда после очередного депозита у меня выиграла ставка, хотел вывести мне закрыли вывод, спросил в чате в чем дело, они просто закрыли мой акаунт и сказали что я ставил не разрешеные какието ставки, я хочу вернуть свои депозиты с даной компании

Hello xaxenzr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• Did you play casino games or sports betting?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1 account verified on the first day

2 real money, there is confirmation

3 sports betting and slots probably a bit

4 10.03 I sent screenshots of deposits hoping to collect them

1 акаунт верифіковвано в перший день

2 реальними грошима, є підтвердження

3 ставки на спорт і слоти напевно трохи

4 10.03 я відправив скріншоти депозитів надіючись їх забрати

Hello,

We would like to inform you that this user has been restricted due to confirmed instances of sports abuse and the use of multiple accounts, both of which are clear violations of our Terms of Service. As per our policy, we are unable to provide support in such cases. The relevant evidence has been compiled and shared with Nick for reference.

Best regards,

BC.GAME

That is, now the company says that I had several accounts, and in the chat and in the mail they replied that it was because of the rates, that is, the company has not yet decided on the reason for blocking my money,

Regarding the fact that I have multiple accounts, that's a lie, their verification aggregator won't let me go through verification twice

I will attach screenshots of what they wrote to me in the mail and in the chat.

Тобто зараз компанія говорить що у мене було кілька облікових записів, а в чаті і на пошту мені відповіли що ізза ставок, тобто компанія ще не опреділилась з причиною заблокованих моїх грошей,

По поводу того що у мене кілька облікових записів це брехня, їхній агрегатор верифікаціїї не позволить пройти два рази верифікацію

Скріншоти того що мені писали на пошту і в чаті прикріплю

Dear Xaxenzr,

We have received clear evidence from the casino indicating that multiple accounts have been created and accessed from your side.

Unfortunately, we are not permitted to share the details provided by the casino. As this constitutes a breach of the casino’s terms and conditions, we regret to inform you that we will now have to close the complaint.

Please keep in mind that it is strictly prohibited to create more than one account with any online casino, or to access multiple accounts from the same device—even if those accounts belong to other individuals.

Thank you for your understanding.

Best regards,

Nick