BC.Game Casino - La cuenta del jugador ha sido cerrada sin explicación.

these guys have shut my account down and won't give an explanation. i've reached out to support multiple times with no luck. i filed a complaint with askgamblers and bc.game refused to cooperate

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hi tomas

1) not sure how long i've been a player, maybe a couple months. my vip level is 27 or 28 you need to wager 10s of thousands to get to that level

2) i placed a couple bets on a friday night. saturday morning i checked the scores, i hit a parlay and another bet putting my account around 2000 cad. tried to log in to withdraw and got "your account is temporarily unavailable"

3) sportsbetting

4) no, this was my own money, no bonuses involved

5) their support is absolutely useless. doesn't matter who you talk to, they all redirect you to the same thing. "contact our recovery team". recovery team only works on sunday apparently. last week they made me fill out their stupid form, this last sunday they didn't even reply. i've reached out to casinomeister and askgamblers and bc.game has completely ignored both my complaints there.

account was blocked january 3rd

Hello edbtz88,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Tomas