BC.Game Casino - La cuenta del jugador ha sido cerrada sin motivo alguno.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC. Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify why only your deposit should be returned? Have you deposited into the casino with the intention to gamble?
• Could you please describe your game activity before your account was initially excluded? Were you a verified casino player with a history of previous deposits?
• Could you please describe your game activity between the time your account was excluded and the time your account was blocked?
• Could you please share with me further communication between you and the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Recordit92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Tomas,

I blocked my account because I was afraid of losing the last of my money. I was depositing without control and wanted to stop myself before I lost everything. That is why I requested the account to be blocked.

Before that, I was informed on 27 April that I only needed to complete a x1 wagering requirement on my deposit. I waited for a week, expecting the issue to be resolved fairly. Instead, my account was permanently blocked together with all of my remaining funds, bonuses, and the entire account balance.

I did not try to abuse the casino or break any rules. I simply wanted to protect myself from further gambling losses while still being able to access the funds that remained on the account.

I had previously made deposits and used the account normally as a regular verified player. I believe permanently confiscating everything after telling me to complete only a x1 turnover requirement is unfair and misleading.

Dear Recordit92,

You confirmed a 100-year self-imposed ban on entry at 11:50:00 on April 27, 2026. Did you initiate this yourself?

Thanks to both parties for your replies and explanation of the situation.

Dear Recordit92,

Could you please comment on the casino's question?

Looking forward to your reply.

Dear Recordit92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru