BC.Game Casino - La cuenta del jugador ha sido vaciada.

They scammed me. They emptied my account. I sent an e-mail and sent the documents they requested. But they didn't respond. I had over 3000 USD and they emptied my money in 30 attempts. It didn't take them 5 minutes to do it. They don't respond either. My username is Freestyle61!

Dear Freestyle61,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player at the casino?
• Is your player's account blocked? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the confiscation of your winnings? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

Can you provide more info? As I can see from our end, you have done multiple withdrawals first on the 15th and then the rest on 18th May.

Best Regards

BC.GAME

The withdrawal I made on the 15th is mine. All the investments made after that are mine. On the 18th, while I was playing in the slot area, the session suddenly closed and I received withdrawal e-mails one after another. My IP address is known. The IP address of the person who made the withdrawal is also known. You can check it. And I still can't log in. You or someone else emptied my wallet while I was playing. More than 30 withdrawals were made in 5 minutes. Please pay my money and stay on top of this fraud. I sent you everything you wanted by e-mail.

BC.GAME does not respond to my e-mails regarding this issue. More than 3000 USD of my money was stolen. They victimized me. Please do not visit this casino site. What happened to me may happen to you too.

Hello Tomas. Why is no one helping? I sent you all the documents. I sent the emails. I was scammed. Can you please help me?

Thank you very much, Freestyle61, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you Tomas. I want it to be resolved and my grievance to be resolved. I can't even log in to my account. I sent an e-mail but they still haven't responded. I trust you. Thank you 🙏

Hello Freestyle61,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Freestyle61,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

Dear BC.Game Casino,

Could you please provide a comprehensive explanation of this case, specifically addressing the issue of the missing funds from the player's account? I would appreciate it if you could share detailed information regarding the dates, times, and endpoints to which the funds were directed during the most recent withdrawal.

Your thorough response will be essential in helping us move forward with a fair and informed resolution.

Thank you in advance for your cooperation and prompt attention to this matter.

Best regards,

Kubo

Hello Kubo

I can't log in to my account. bc.game asked me for the pictures I deposited. I sent them about 5 days ago. But they still haven't responded. They already emptied my account in 5 minutes with over 30 transactions. I can send you all the emails if you want.

Hello. My problem is still not solved. Are you still interested in this?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Kubo,

As we can check, the user's account has been logged in from multiple IPs; they made withdrawals on the 15th and then on the 18th as well. The account was last accessed on 22nd June. I have forwarded you all the info regarding this via teams.

Best Regards

BC.GAME

Hello Kubo, while I was playing in the slot area, they emptied my account. The IP I was playing with is obvious. They emptied my account by withdrawing more than 30 times and they do not accept responsibility. 30 withdrawals in 5 minutes. This is nonsense!! And the difference is from the IPs. There is a big security hole here. Everything is registered in the system. While I was playing slot, they emptied my account. And BC.Game does not accept this. BC.Game regrets it. They may even be working together with scammers! I lost 3000 USD. Please Kubo, let all these conversations stay here. I am a victim and do not want anyone else to be a victim. BC.Game should not scam other people.

Dear Freestyle61,

I understand how frustrating and concerning this situation must be for you. After reviewing the available information, it appears that someone accessed your account using the correct username and password.

Could there be a possibility that your login credentials were shared with someone, either knowingly or unknowingly? Alternatively, is it possible that you may have accessed the casino website through a suspicious link or a third-party website and inadvertently entered your login details?

Any additional context you can provide would be helpful as we work to clarify the situation.

No Kubo. I was playing the game using my usual IP. I did not log in from anywhere else and I did not give my password to anyone. I did not click on wrong links. I was scammed by BC.Game or because of them. My account was emptied by logging in from a different IP and more than 30 withdrawals were made in 5 minutes. This is BC.Game's security problem. Not mine. They victimized me. I do not want anything from them. Other people should not become members of bc.game. They will be victims like me. I have been playing from every site for 10 years. Only bc.game scammed me

Dear Freestyle61,

I apologize for the delayed response and appreciate your patience.

Could you please clarify what level of security you would have expected from the casino in this case? Specifically, all withdrawals were made from your account using the correct username and password. In such a scenario, what actions would you have anticipated from the casino to safeguard your account?

Additionally, if your account had been accessed from a different device or IP address, would you have expected the casino to prompt you to complete the full KYC process again?

I am still in contact with the casino representative to gather relevant technical details regarding your issue. However, based on the information available so far, it appears unlikely that we will be able to assist further in this matter.

Thank you for your understanding, and I will update you if any new information becomes available.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Freestyle61,

Following a thorough review of the details surrounding your case, I regret to inform you that we are unable to assist in the way you may have hoped.

Based on the available information, it appears that your casino account was accessed by an unauthorized third party. In such situations, unless there is clear evidence of negligence on the part of the casino, they typically cannot be held responsible for the misuse of compromised login credentials.

If you wish to pursue this matter further, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at jakub.m@casino.guru.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Kubo