bCasino - Las ganancias del juego de bonificación han sido canceladas.

Dear Hovik,

Thank you very much for submitting your complaint through our website. I fully understand how difficult the whole situation must be for you. I carefully checked the Bonus Terms on the website, and I must say that the list of forbidden games for the bonus play is rather long.

https://www.bcasino.com/en/tnc/non-allowed-games

Nevertheless, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter. I understand that it would be easier for the players, if the games which are not permitted during the bonus play were blocked completely, but, unfortunately, that is not a common practice. It is not unusual for casinos, to put restrictions on the bonus play (restricted games, game providers, maximum bet etc.)

Please, understand that breaching the terms led to confiscating the bonus winnings and it is an irreversible process. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Thanks but I'm not satisfied. It's not just my fault and if the casino now pays me 50% of the profit of 245Euro from 490 that's ok. If no then I have to go to the lawyer

Danke aber ich bin nicht zufrieden.Das ist nicht nur meine schuld und wenn jetzt das Casino bezahlt mich 50% von gewinn 245Euro von 490 das ist ok.wenn nein dann ich mus zum Rechtanwalt gehen

Dear Hovik,

Sadly, there is not much I can do, to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing, to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. 

I am sorry I couldn’t help you more in this case. Thank you very much for your understanding.