BDM Bet Casino - El retiro del jugador se retrasa debido a problemas de verificación.

BDM is delaying the verification of documents for payment. I verified the account with my citizen card and scanned my face, and everything was confirmed. However, when I tried to withdraw money, I was informed that I needed to verify my Skrill account. They claimed I used Skrill to deposit funds, which is not true. I had to create a Skrill account and submit a screenshot of it for verification. It has been more than 24 hours since I submitted the documents, and they still haven't been validated. My withdrawal has been pending since the 18th of this month. The customer support is very poor and all they do is tell me to wait; none of them are helpful.

A BDM está a atrasar a verificação dos documentos para pagamento. Verifiquei a conta com cartão de cidadão e rodei a face para ler a face e ficou tudo verificado e ao tentar levantar o dinheiro apareceu me que tinha de verificar a conta Skrill e disseram que usei a Skrill para depositar dinheiro o que é falso. Tive de criar skrill e meter um print da conta para me verificarem a conta e até agora já passou mais de 24h que submeti os documentos e não foram validados. Tenho o saque pendente desde dia 18 deste mês. Os atendimentos são fraquíssimos e dizem todos para esperar, nenhum me ajuda.

Hello pratas511,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I received an email yesterday saying that everything had already been checked, and now I went to chat to ask why the withdrawal status had not gone beyond "pending" and they informed me that they needed another document. This is just to delay the withdrawal!

I uploaded the skrill account, uploaded a statement with IBAN and respective data.

Today they ask me for a statement with VISIBLE TRANSACTIONS!

The support says "you have to wait", some say it takes up to 24 hours and you tell me it takes up to 14 days?

This is unacceptable. Bad casino! I request that my situation be resolved quickly

Recebi ontem um email a dizer que tinha tudo verificado já, e agora fui ao chat questionar porque não tinha passado de "pendente" o estado da retirada e informam me que precisam de mais um documento. Isto é só para atrasar a retirada!

Dei upload da conta skrill, dei upload de um extrato com IBAN e respetivos dados.

Hoje pedem me um extrato com TRANSAÇÕES VISÍVEIS!

O suporto diz "tem de aguardar" , uns dizem que demora até 24h e você diz me que demora até 14 dias?

Isto é inadmissível. Péssimo casino! Solicito que seja resolvida a minha situação rapidamente

Hello pratas511,

As stated above, it may take up to 14 days to process a verification and a withdrawal so please let me know once it would take longer.

Dear pratas511,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.