BeonBet Casino - Se ha retrasado el pago de las ganancias del jugador.

I am filing this complaint because BeOnBet Casino has repeatedly reversed my verified withdrawals without explanation and refuses to provide any proof of attempted payout.

My account is fully verified. Since verification, I have attempted to withdraw my balance three separate times. Each withdrawal was either cancelled or reversed back into my casino account after long delays.

The casino claims:

"Technical issues" with the payment provider

That they "cannot provide proof of payout" because it is "confidential"

That I must keep submitting new withdrawal requests

They have refused to provide:

Any transaction ID

Any proof of attempted e-Transfer

Any concrete payout timeline

Each time I resubmit a withdrawal as instructed, it is later reversed again. This appears to be a deliberate delay tactic.

I have full documentation including:

Emails showing repeated contradictions

Confirmation my account is verified

Screenshots of my balance ($1,300 CAD) being returned after reversals

I am requesting CasinoGuru’s assistance in obtaining my rightful withdrawal.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rach23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My withdrawals were submitted multiple times and were reversed/cancelled repeatedly after verification, which reset the timeline each time. Verification itself took over a week, and the delays have continued since December 3rd.

I have also been refused proof of payout attempts and have been repeatedly instructed to resubmit withdrawals, which were then cancelled again.

This represents an ongoing pattern rather than a standard processing delay.

Screenshot from today showing verified account and balance returned to $1,300 after multiple cancelled withdrawals.

Update:

After informing the casino that a CasinoGuru complaint was submitted, I again received a scripted response instructing me to resubmit withdrawals due to "technical reasons," with no acknowledgment of the complaint or provision of proof.

The casino continues to repeat the same instructions despite multiple reversals.

Dear Rach23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

Thank you for following up.

Unfortunately, the issue has not been resolved.

My withdrawal has not been received, and my balance of $1,300 CAD remains in my BeOnBet account. This is after three separate withdrawal attempts, all of which were reversed or cancelled.

On Friday, December 12, I informed the casino that I had filed a CasinoGuru complaint. Despite this, I received yet another response instructing me to "submit a new withdrawal request due to technical reasons," with no acknowledgment of the complaint, no proof of payout attempt, and no timeline provided.

The casino continues to repeat the same instructions while refusing to provide transaction IDs or evidence of failed payouts. This appears to be an ongoing loop rather than a standard processing delay.

I have not submitted any new withdrawals since filing this complaint, as previous attempts were repeatedly reversed.

Please let me know the next steps.

Kind regards,

*******

Dear Rach23, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Attila,

Thank you for getting back to me.

To answer your questions:

1) Have you made any successful withdrawals before?

No. I have not made any successful withdrawals with BeonBet.

Every withdrawal attempt I’ve made remained pending for approximately 1–2 days and was then cancelled by the casino and returned to my casino balance. No funds were ever paid out to me.

2) Communication with the casino regarding the delayed withdrawal:

I have had extensive email communication with BeonBet’s "VIP Department account manager" (Kim). Since my account was verified, I have attempted multiple withdrawals totaling C$1,300. Each withdrawal followed the same pattern: it was marked as submitted or "successfully sent," remained pending for 1–2 days, and was then cancelled and returned to my account.

The casino has provided inconsistent and contradictory explanations for these cancellations, including:

Daily or per-transaction withdrawal limits (later contradicted)

"Technical" or "payment provider" issues

Requests to resubmit withdrawals multiple times

Suggestions to use cryptocurrency instead

Refusal to provide any proof of attempted payout (such as transaction IDs, timestamps, or confirmation emails)

I have screenshots showing:

My account marked as Verified

My balance showing C$1,300

Withdrawal requests marked as "successfully sent"

Subsequent reversals returning the funds to my casino balance

Email correspondence confirming cancellations while refusing to provide payout proof

I will upload the relevant screenshots to the complaint and will also email the full correspondence to attila.g@casino.guru as requested.

Please let me know if you require any additional information from me.

Kind regards,

*******

Dear Rach23, thank you for your response, I can confirm that I have received your emails.

Have you proceeded with any further withdrawal attempts? Is the issue still recurring?

Thank you in advance for your reply.

Dear Attila,

No, I have not proceeded with any further withdrawal attempts.

Yes, the issue is still ongoing.

Kind regards,

Dear Rach23,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Rach23,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear BeonBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Player and CasinoGuru Team,

Thank you for bringing this matter to our attention. We appreciate the opportunity to clarify the situation regarding the player’s withdrawal requests.

The player’s account is fully verified, and there are no restrictions preventing withdrawals. However, the previously submitted withdrawal requests were automatically reversed due to technical issues on the payment provider’s side. These reversals occurred before the transactions were finalized, which is why no transaction ID or external payout confirmation exists for those attempts.

Because the withdrawals did not reach the final payout stage, we are unable to provide proof of payout or transfer documentation, as no completed transaction was generated by the payment provider. This is standard procedure and not related to any attempt to delay or withhold funds.

We kindly ask the player to submit a new withdrawal request, as instructed by our support team. Our payments department will continue to monitor the request closely and process it as soon as the payment provider confirms availability.

Please note:

• The balance remains intact and available for withdrawal
• No funds have been confiscated or withheld
• The reversals were technical in nature, not discretionary actions by the casino

We understand the player’s frustration and assure that there is no intention to delay payment. We remain fully cooperative and are committed to completing the withdrawal successfully once the payment method processes correctly.

We respectfully request the player’s cooperation in resubmitting the withdrawal request, after which we will make every effort to ensure a smooth and timely resolution.

Best Regards,

Beonbet Casino Team

Dear BeonBet Casino representative,

thank you very much for the update.

Dear Rach23,

Based on the information provided by Beonbet Casino, I advise you to follow their instructions and submit a new withdrawal request using the same or an available payment method.

Please note that I will keep this complaint open until you confirm that the withdrawal has been successfully processed and the issue is fully resolved.

Once you submit the new withdrawal request, kindly keep me informed of any updates or changes on your side. If you encounter any further difficulties, do not hesitate to let me know so we can continue assisting you.

Update:

As advised, I have submitted a new withdrawal request with BeonBet Casino.

Withdrawal details:

Amount: $600 (starting with this amount to comply with BeonBet’s stated limits)

Date: January 18, 2026

Payment method: e-Transfer

Please note that I will not close this complaint until the full balance has been successfully withdrawn. I will continue to provide updates here if there are any delays or issues.

Thank you for your continued support.

— Rach23

Update:

BeonBet has cancelled my withdrawal and marked my account status as pending, claiming I am not verified. This is incorrect — my account is fully verified. I cannot withdraw any funds. The full balance of $1,300 remains in my account.

— Rach23

Dear BeonBet Casino Team,

Can you please clarify this matter? In your previous message, you stated that the player’s account is fully verified and that there are no restrictions preventing withdrawals.

Dear All,

We would like to sincerely apologize for the confusion caused. After an internal review, we confirm that the player’s account is indeed fully verified, and there are no restrictions or limitations preventing withdrawals.

The account status being temporarily marked as "pending" was the result of an internal KYC processing error on our side. This issue has now been corrected.

We kindly ask you to please submit a new withdrawal request, as withdrawals are fully available and your balance remains intact. Our team will monitor the request to ensure it is processed without any further issues.

Once again, we apologize for the inconvenience caused and appreciate your patience. Should there be any additional questions, we remain fully available to assist.

Kind regards,

BeonBet Casino Team

Dear Rach23,

can you please try to submit a new withdrawal request so we can be sure there are no further complications.

Update:

As advised, I have submitted a new withdrawal request with BeonBet Casino.

Withdrawal details:

• Amount: $600 (starting with this amount to comply with BeonBet’s stated limits)

• Date: January 20, 2026

• Payment method: e-Transfer

Please note that I will not be closing this complaint until the full balance has been successfully withdrawn. I will provide further updates here if there are any delays or issues.

Thank you for your continued support.

— Rach23

Update:

I can confirm that the first withdrawal of $600 via e-Transfer has been successfully received.

I have now submitted a second withdrawal request for $600 using the same payment method. I will keep the complaint updated until the full balance has been withdrawn.

— Rach23

Update:

I can confirm that the second withdrawal of $600 via e-Transfer has been successfully received.

I have now submitted a second withdrawal request for $100.10 using the same payment method. I will keep the complaint updated until the full balance has been withdrawn.

— Rach23

Update:

The final $100 withdrawal submitted on January 20 was cancelled by BeonBet due to the request "expiring" while in pending status.

As instructed by the casino, I have now re-submitted the $100 withdrawal via Interac e-Transfer (January 22 2026) I will update the complaint once the final amount is received.

— Rach23

Thank you for the updates. Hopefully, there will be no more complications.

Dear Player and CasinoGuru Team,

Thank you for your message.

We would like to sincerely apologize for the miscommunication and the extended time required to resolve this matter. We fully understand the inconvenience and frustration this situation may have caused, and we take full responsibility for the delays in communication and processing.

We hereby confirm that the player’s last withdrawal has been successfully approved and sent. At this point, the transaction has been completed from our side.

Once again, please accept our deepest apologies for the prolonged timelines and any confusion along the way. We truly appreciate your patience and understanding, and we will take the necessary steps to prevent similar situations in the future.

Should you require any additional information or clarification, please do not hesitate to contact us.

Best Regard,

BeonBet Casino Team

Final update:

I can confirm that all withdrawals have now been successfully received.

I would like to sincerely thank the CasinoGuru team for their assistance and persistence in helping resolve this issue, which began at the end of November and was only resolved on January 20. Your support throughout this prolonged process was greatly appreciated.

— Rach23

Dear Rach23,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system.

Thank you for your cooperation and confirmation. We hope that the suggestions and advice we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia S

Casino.Guru