Bet-sevens Casino - La solicitud de retiro del jugador está retrasada.

Good morning, since the beginning of 2025 I've been trying to withdraw my account balance from this bookmaker and every time I make the withdrawal request 10 to 15 days later it's always canceled. They say it's a system error and to make a new request, I make a new request and the same thing always happens, they just don't want to pay.

Boas desde o inicio de 2025 ando a tentar levantar o saldo da minha conta desta casa de apostas e sempre que faço o pedido de levantamento 10 a 15 dias depois é sempre cancelado. Dizem que é um erro do sistema e que faça novo pedido, faço novo pedido e acontece sempre o mesmo , simplesmente nao querem pagar.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sissi1223,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Betseven (https://www.betseven19.com/).

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I understand correctly that your account is still available to you, please?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Good morning Katarina,

In answer to your questions.

My account is active.

I have a verified Kyc account

The bets were placed on sports betting.

Thank you

Bom Dia Katarina,

Em resposta as suas questoes.

A minha conta está activa.

Tenho a conta verificada Kyc feito

As apostas foram feitas em apostas desportivas.

obrigado

Dear Sissi1223,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Good, I've already sent the email.

Thank you

Boas , ja enviei o email.

Obrigado

Dear Sissi1223,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

My name is Jana,

and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Bet-sevens Casino outside this complaint thread and let you know any new information once I receive it.

Good, thank you.

Boas , obrigado .

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (validator on the website) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana