bet365 Casino - La retirada del jugador se ha retrasado.

I registered with bet365 45 days ago, deposited money with my debit card, and made a profit of $300, bringing my total account balance to $1000.

When I withdrew my money, I entered my bank details and everything seemed fine. I waited 5 hours, but they didn't process my withdrawal. They sent me an email requesting my bank statement and a photo of the debit card I used to deposit.

That same day I sent all the documents they requested.

I thought they would resolve this in 2 days and pay me my money, but that wasn't the case and I've been waiting for over 45 days. Every day I complain via email and support chat and every day they respond with the same thing: that my documents are under review and I have to wait, that there is no review date.

How is it possible that in 45 days they haven't reviewed my documents, haven't paid my money, haven't done anything, despite me opening more than 15 claims, escalations, etc.?

This site is a scam, and I don't understand why it has the best rating here. I trusted it and deposited money because of its good reviews, but now I realize it's all manipulated and fake. I see many users complaining about the same thing.

Please intervene in this matter if you can, as I trusted CasinoGuru because of the rating this site, bet365.com, had.

me registre hace 45 dias en bet365, ingrese con mi tarjeta de debito dinero, con el cual obtuve ganancias de 300usd, a lo cual hice en total 1000USD de saldo en mi cuenta

cuando retire mi dinero, coloque mis datos bancarios y todo bien, espere 5 horas, y no me procesaron mi retiro, enviandome un correo en los cuales me solicitaban mi extracto bancario y la foto de mi tarjeta de debito utilizada para deposita.

ese mismo dia envie todos los documentos que me solicitaron.

pense que en 2 dias resolverian esto y me pagarian mi dinero, pero no fue asi y llevo mas de 45 dias esperando, donde todos los dias reclamo via EMAIL - Y CHAT DE SOPORTE y todos los dias me responden lo mismo, que mis documentos estan en revision y debo esperar, que no hay fecha de revision

como es posible que en 45 dias no revisen mis documentos, no pagen mi dinero, no hagan nada, apesar de abrir mas de 15 reclamos, escalamientos etc.

este sitio es una estafa y no entiendo por que aqui lo tienen con la mejor evalucion, yo confie en depositar dinero aqui por mirar su buena evaluacion pero ahora me fijo que todo es manipulado y falso, muchos usuarios veo quejandose de esto mismo

favor si pueden intervenir en este problema ya que yo confie en casinoguru por la evaluacion que tenia este sitio bet365.com

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bet365 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you deposited using a payment method that is in your name?

Thank you very much in advance for your reply.

Best regards,

Tomas

Can you access your player account? Can you log in?

Hi, no, they took away my access to my account

What games did you play to accumulate your current casino balance? (slots, live games, sports betting)

sports betting and live casino roulette

Did you achieve your current balance with the help of a bonus?

No

Did you make the deposit using a payment method that is in your name?

Yes, I used my Visa card, but they refused to pay my own card.

Today, I received an email informing me that my account was closed and my money was confiscated with no right of withdrawal; in other words, I was scammed out of the $750 I deposited, plus my earnings.

Please, do not give that bet365 casino an excellent reputation; they just scammed me out of all my money.

¿Puedes acceder a tu cuenta de jugador? ¿Puedes iniciar sesión?

hola, no, me quitaron el acceso a mi cuenta

¿A qué juegos jugaste para acumular tu saldo actual en el casino? (tragaperras, juegos en vivo, apuestas deportivas)

apuestas deportivas y ruleta en vivo casino

¿Lograste tu saldo actual con la ayuda de una bonificación?

no

¿Has realizado el depósito utilizando un método de pago que esté a tu nombre?

si, utilize mi tarjeta visa con la cual no quisieron pagar a mi misma tarjeta

hoy, me llego un correo indicandome que cerron mi cuenta y mi dinero fue confiscado sin derecho a retiro, osea me estafaron con los 750usd que ingrese, mas mis ganancias

favor, ustedes no coloquen con una excelente reputacion ese casino de bet365, me acaban de estafar con todo mi dinero

I am sorry to hear about these developments.

Please send me the communication in which the casino justifies the closing of your account and the withholding of your winnings.

Send this evidence to my email at tomas@casino.guru or post a screenshot here.

Dear mikilatin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas, I sent you the email forwarding what bet365 sent me, indicating that they closed my account without any explanation and confiscated my money.

I've attached the image here as well.

hola tomas, te envie el correo con el reenvio de lo que me envio bet365, indicando que cerraron mi cuenta sin argumento alguno. y confiscando mi dinero

adjunto igual aqui, la imagen

Thanks for the clarification.

Kindly provide the files that the casino rejected during the verification process for review.

Send the information to my email at tomas@casino.guru

Looking forward to your reply.

Dear mikilatin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru