bet365 Casino MX - El retiro del jugador se ha retrasado y el acceso a la cuenta está restringido.

I've been dealing with this issue for months. The casino is putting up obstacles to my withdrawal. The limit was initially 12,000 pesos, then they lowered it to 6,000, and now it's down to 4,000. My account was verified, but now they're saying it isn't. I can no longer access it. I've sent all the required documents, including my driver's license, passport, and voter ID, and they take forever to process it before finally telling me they've rejected it and refuse to give me my money. They always give me the same excuse and never pay me.

Que tal llevo meses con este tema , el casino me pone trabas para retirar mi dinero que primero eran 12000 pesos luego me bajaron a 6 y ahora a 4000 mi cuenta estabas verificada y ahora salen con que no, ya no puedo acceder eh envíado todo los documentos requeridos desde licencia de conducir pasaporte INE y duran mucho para al final decirme que lo rechazo y no me quieren dar mi dinero , siempre me dicen lo mismo y no me pagan mi dinero

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bet365 Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you tell us how long you were a casino player and exactly when your account was blocked? I created the account, verified it, played for about two weeks, and then BetPlay stopped operating in Mexico and I couldn't access it anymore.

How did you find out your account was blocked? It's mainly because it won't let me log in from Mexico anymore, and then they started adding obstacles like saying the source isn't verified, etc.

What games did you play to accumulate your current casino balance? (slots, live games, sports betting) Sports betting

Did you achieve your current balance with the help of a bonus? Well, let me explain: I deposited 3000 and received a 3000 bonus. I placed bets to unlock it, and in the end, I won 12000. That same balance, without any explanation, decreased to 3500.

¿Podría indicarnos cuánto tiempo fue jugador del casino y cuándo exactamente se bloqueó su cuenta? Hize la cuenta la verifique jugué unas dos semanas y luego dejo de operar bet en México y ya no me dejó acceder

¿Cómo te enteraste de que tu cuenta estaba bloqueada? Más que nada ya no deja ingresar desde México y luego empezaron a poner trabas como que la fuente no está verificada etc

¿A qué juegos jugaste para acumular tu saldo actual en el casino? (tragaperras, juegos en vivo, apuestas deportivas) Apuestas deportivas

¿Lograste tu saldo actual con la ayuda de una bonificación? Pues mira te explico ingresé 3000 y me dieron el bono de 3000 aposté para poder liberarlo el caso que al final gane 12000 mismo saldo que sin ninguna explicación disminuyó a 3500

Thank you for your reply, alopondripi.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.