bet365 Casino MX - El retiro del jugador se ha retrasado y el acceso a la cuenta está restringido.

I've been dealing with this issue for months. The casino is putting up obstacles to my withdrawal. The limit was initially 12,000 pesos, then they lowered it to 6,000, and now it's down to 4,000. My account was verified, but now they're saying it isn't. I can no longer access it. I've sent all the required documents, including my driver's license, passport, and voter ID, and they take forever to process it before finally telling me they've rejected it and refuse to give me my money. They always give me the same excuse and never pay me.

Que tal llevo meses con este tema , el casino me pone trabas para retirar mi dinero que primero eran 12000 pesos luego me bajaron a 6 y ahora a 4000 mi cuenta estabas verificada y ahora salen con que no, ya no puedo acceder eh envíado todo los documentos requeridos desde licencia de conducir pasaporte INE y duran mucho para al final decirme que lo rechazo y no me quieren dar mi dinero , siempre me dicen lo mismo y no me pagan mi dinero

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bet365 Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas