BetAlice Casino - El casino del jugador ha cerrado después de la solicitud de retiro.

I played at the casino and won 211€, I requested a withdrawal 5 days ago. Today I contacted customer service and they told me that the casino has stopped operating but I will receive my money. How can I trust that I will receive my winnings from a casino that has stopped operating? They also did not inform me that the casino was closed by any email and they told me today when I sent to see what is happening with my withdrawal

Έπαιξα στο καζίνο και κέρδισα 211€, ζήτησα ανάληψη πριν από 5 ημέρες. Σήμερα επικοινώνησα με την εξυπηρέτηση πελατών και μου είπαν ότι το καζίνο διέκοψε τη λειτουργία του όμως θα λάβω τα χρήματα μου. Εγώ πως μπορώ να εμπιστευτώ ότι θα λάβω τα κέρδη μου από καζίνο που διέκοψε τη λειτουργία του; Επίσης δεν με ενημέρωσαν ότι το καζίνο έκλεισε με κάποιο mail και μου το είπαν σήμερα που έστειλα να δω τη γίνεται με την ανάληψη μου

Hello

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you currently have access to your casino account?
• Which games did you focus on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Thank you for your patience, and stay safe.

When I log in from Google it says that my account is under review and I can't log in. When I log in from safari I log in to the casino normally because I haven't been logged out, but it doesn't let me enter the games. No I didn't play with bonus money, I only played slots I didn't play live casino

Οταν μπαίνω από Google μου γράφει ότι ο λογαριασμός μου είναι υπό εξέταση και δεν μπορώ να μπω. Οταν μπαίνω από safari μπαίνω κανονικά στο καζίνο γιατί δεν έχει γίνει αποσύνδεση, δεν με αφήνει όμως να μπω στα παιχνίδια . Οχι δεν έπαιξα με χρήματα μπόνους, έπαιξα μόνο κουλοχέρηδες δεν έπαιξα live casino

Thank you for your reply. Do you see your pending withdrawal when you access your account? What is its current status? Is it marked as pending or processed?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kouratzina,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina