BetAlice Casino - El jugador aún no ha recibido las ganancias.

Hello.

I have been waiting for a long time for my payment to be processed and I keep being told that the finance department is having problems and that everything is being delayed.

Maybe I can get help.

Thank you

Hallo.

Ich warte seit langen auf meine Auszahlung steht auf Bearbeitung und werde immer wieder vertröstet das die Finanzabteilung Probleme hat das sich alles verzögert.

Vielleicht kann mir geholfen werden.

Vielen Dank

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, unfortunately nothing has happened so far, and I haven't received a payout. Perhaps you can help me.

Ne leider ist bis jetzt nichts passiert und ich habe keine Auszahlung erhalten. Vielleicht könnt ihr mir weiterhelfen.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello.

I have forwarded all emails to the dominika.l@casino.guru sent.

No, unfortunately I haven't made any successful withdrawals yet.

I haven't had to complete any KYC verification so far, and I've accumulated my winnings without a bonus.

I would appreciate it if you could help me.

Best regards

Hallo.

Ich habe alle E-Mails an die dominika.l@casino.guru gesendet.

Ne leider habe ich bis jetzt noch keine erfolgreiche Abhebungen vorgenommenen.

Ich brauchte bis jetzt keine KYC-Verifizierung vorzunehmen und ich habe ohne Bonus den Gewinn angesammelt.

Ich finde schön wenn sie mir helfen könnten.

Mit freundlichen Grüßen

Dear player, could you please confirm whether you have received any of your withdrawals in the meantime? If not, has the status of your withdrawals changed in any way?

Hello.

No, unfortunately nothing has changed. It's still in progress. Nothing's happening. Regards and many thanks.

Hallo.

Ne leider hat sich nichts geändert es steht weiter als Bearbeitung. Da tut sich nichts. LG und vielen Dank

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello dana260420,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear BetAlice Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear dana260420,

Our sincere apologies for your experience.

Your request has been forwarded to the appropriate department.

We will inform you as soon as we have further information.

Thank you,

BetAlice Team

Dear dana260420,

We are pleased to confirm that your withdrawal has been successfully completed on our end.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you,

BetAlice Team

Dear dana260420

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Hello. So far, only one payment is missing; the others have finally arrived.

Hallo. Bis jetzt fehlt nur noch eine Auszahlung die anderen sind endlich angekommen.

Dear dana260420,

Thank you for the update. Please keep us informed of any further developments.

Hello,

Would it be possible for them to write to Casino Betalice again to let them know that payments are still being processed and need to be settled? Last time, they transferred the money.

Thank you

Hallo,

währe es möglich das sie noch Mal das Casino betalice anschreiben das noch Zahlungen in Bearbeitung sind das die beglichen werden sollen. Beim letzten Mal haben die überwiesen.

Vielen Dank

Dear BetAlice Casino,

Could you please provide us with an update regarding the status of the player's last payment?

Thank you in advance for your cooperation.

Best regards,

Attila G.

Dear All,

We would like to inform you that there are 2 pending withdrawals.

We kindly request that you remain patient as we endeavor to complete the withdrawals as soon as possible.

Thank you for your patience and understanding.

Kind Regards,

BetAlice Casino team

Dear All,

We kindly inform you that all withdrawal requests were successfully completed.

Thank you for your cooperation.

Kind Regards,

BetAlice Casino team

Dear dana260420,

Could you please confirm receipt of your withdrawals?

Dear dana260420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello.

Thank you for everything. Everything worked out thanks to you, and I received my prize.

Thanks alot

Hallo.

Ich bedanke mich für alles. Es hat durch sie alles geklappt und ich habe mein Gewinn erhalten.

Vielen vielen Dank

Dear dana260420,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru