Betalright Casino - El bono del jugador ha sido revocado.

Bonus was simply canceled

Bonus wurde einfach gestrichen

Dear Dieterpeter,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Betalright Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I made a deposit and received a bonus for it. I was then able to increase my winnings to almost €500. After my last win, my balance was simply deleted without explanation. I didn't even receive a response from the customer service department.

Ich hatte eine Einzahlung vorgenommen und dafür einen Bonus bekommen, dann habe ich meinen Gewinn auf knapp 500€ steigern konnte, und nach meinem letzten Gewinn wurde der Geldstand ohne Begründung einfach gelöscht. Auch ein Antwort der Service-abteilung kam nicht.

Dear Dieterpeter,

Would it be possible to forward your full betting history and a link of the specific bonus you have used to nikolas.b@casino.guru for further review?

Awaiting you response.

Regards,

Nick

I replied by email. Best regards

Ich habe per E-Mail geantwortet. VG

Dear Dieterpeter,

Would it be possible to also forward your betting history to my e-mail?

Additionally, if you have contacted the casino since, forward the communication as well.

If you did not, please contact them as soon as possible.

Awaiting your response.

Regards,

Nick

Dear Dieterpeter,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.