Betandplay Casino - El depósito del jugador está retrasado.

Hello,

I need assistance with a non-credited deposit via real-time bank transfer.

Facts:

A deposit of €100 made on December 2nd, 2025, is still showing as "Pending" even though the real-time transfer was successful.

(See evidence)

No chargeback has taken place either.

According to the VIP manager, the matter should have been resolved yesterday, or at the latest today.

Unfortunately, no credit has been applied to my player account.

Proof of payment and bank statements for verification of a possible chargeback were provided.

The VIP manager reacts sensitively to inquiries and deadlines, and recommends that I should simply play in other casinos if I cannot handle such problems.

Requesting your support.

Hallo,

ich benötige bitte Unterstützung bei einer nicht gutgeschrieben Einzahlung via Echtzeit-Überweisung.

Sachverhalt:

Einzahlung vom 02.12.2025 über 100€ steht nach wie vor auf „Ausstehend" obwohl die Echtzeit-Überweisung erfolgreich durchgeführt wurde.

(Siehe Nachweis)

Eine Rückbuchung hat ebenfalls nicht stattgefunden.

Laut VIP Manager hätte die Angelegenheit gestern, spätestens heute erledigt sein sollen.

Leider ist keine Gutschrift auf mein Spielerkonto erfolgt.

Nachweise über die Zahlung und Kontoauszüge zur Prüfung einer evtl. Rückbuchung wurden bereitgestellt.

Auf Rückfragen und Fristsetzung reagiert der VIP Manger empfindlich und empfiehlt, dass ich halt in anderen Casinos spielen soll, wenn ich mit solchen Problemen nicht umgehen kann.

Mit der Bitte um Unterstützung.

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Stay safe.

Dear Flotto1978,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Katarina

Hello Katarina,

I have already contacted my bank.

The real-time transfer was successful.

I have the evidence and can gladly send it to you.

Greetings

Hallo Katarina,

ich habe bereits meine Bank kontaktiert.

Die Echtzeit-Überweisung war erfolgreich.

Belege liegen mir vor und kann ich dir gerne übersenden.

Grüße

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Flotto1978,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina