Betandplay Casino - El jugador afirma que el pago se ha retrasado.

I have been a Betandplay customer for quite some time.

Deposits and withdrawals have always gone smoothly so far.

On September 21, 2026, I submitted a withdrawal request, followed by two more. I always received a notification after submitting a withdrawal request, but not this time.

The withdrawals are currently "reserved," not "processing" as usual. Betandplay always processed e-wallet withdrawals within 24 hours. Now they're not processing them at all. Furthermore, live chat is no longer available to me. Total withdrawals amount to €200. My emails are going unanswered. I've been fully verified for a long time.

Ich bin seit längerem Kunde bei Betandplay.

Ein- und Auszahlungen liefen bis dato immer reibungslos ab.

Am 21.09.2026 machte ich einen Auszahlungsantrag, es folgten 2 weitere. Ich erhielt immer eine Benachrichtigung nach Einreichen eines Auszahlungsantrags, dieses Mal nicht.

Die Auszahlungen befinden sich im Status "reserviert", nicht wie gewohnt "in Bearbeitung". Über E-Wallet zahlte Betandplay immer innerhalb 24 Stunden aus. Jetzt gar nicht. Zudem ist der Live-Chat für mich nicht mehr möglich. Gesamtauszahlungen belaufen sich auf 200 Euro. E-mails von mir werden nicht beantwortet. Ich bin seit langem vollständig verifiziert.

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Dear patrickblasco85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Betandplay always processes withdrawals within 24 hours. Their Terms and Conditions state that the maximum withdrawal time is 72 hours.

I have been a customer of Betandplay for years. They do not respond to emails, and withdrawals are in "reserved" status, which has never been the case before.

Furthermore, the live chat has been unavailable to me for days.

The button was there, but Betandplay probably blocked me.

Betandplay zählt immer innerhalb 24 Stunden aus. In Ihren Terms and Conditions ist festgelegt, daß die maximale Auszahlungszeit 72 Stunden beträgt.

Ich bin jahrelanger Kunde bei Betandplay. Auf E-mails wird nicht reagiert, die Auszahlungen befinden sich im Status "reserviert", was noch nie der Fall war.

Außerdem ist der Live-Chat für mich seit Tagen nicht beanspruchbar.

Der Button dafür zwar vorhanden, aber wahrscheinlich blockierte mich Betandplay.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear patrickblasco85,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean